Journey Co-ordinator

2 months ago

Maidstone, United Kingdom The Riverside Group Full time

Journey Co-Ordinator
Permanent
Based in Kent
Salary £26,341
Working pattern 37.5hours 7am - 3pm and 2pm till 10pm including weekends on a rota basis
Lily Smith House

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

The Journey Co-ordinator is responsible for the delivery of individual, positive outcome focused support packages to clients of Riversides Supported Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. The role requires maintenance of a high level of specialised knowledge surrounding the specialism/s, acting as a centre of excellence in the specific field/specialism as well as a resource to colleagues for specialist knowledge, supporting colleagues to understand the latest developments in the field. It is imperative to the role to work as part of a staff team that is committed to “best practice” in the social housing field, working with colleagues to ensure clients with specialist support needs are supported to the highest relevant standards and approaches. The Journey Co-ordinators will oversee the customers’ pathway from referral to resettlement providing case management for the rest of the team and maintaining the overview of the customer journey to provide a seamless service regardless of the service the customer is in within the pathway.

**So, who are you?**
- Delivering a ‘best practice’ support service, appropriate to clients’ needs.
- Co-ordinating the customer journey from start to finish and supporting the Journey Coaches in the development and delivery of the support/resettlement planning processes.
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
- Assisting Journey coaches to support clients with day-to-day tenancy issues, payment of rent, claiming benefits.
- Knowledge of ‘best practice’ in both crisis intervention and planned support working.
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
- Ensuring clients have access to relevant external support services.
- Working with Journey coaches to support clients to agree and set goals and actions.
- Supporting Journey coaches to meet clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
- Promote and encourage a high level of client involvement, consultation and communication.
- Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
- Working in line with ‘health and safety’ and safe guarding requirements to ensure the overall safety and security of the client

.Taking personal responsibility to ensure you maintain the highest level and current knowledge around specialism/s
- Sharing specialist knowledge with colleagues to ensure clients are supported appropriately and the service continual improves and meets the current needs and aspirations of clients.
- Specialism in the mental health area.Service delivery
- Ensure that service delivery complies with Riverside’s policies and procedures relating to equality and diversity
- Ensure that the views of Riverside’s customers are fully taken into account in the development and delivery of services
- Ensure that the Division/Department complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
- Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.
- Actively involved in team meetings and attend regular supervisions.
- Working with colle

  • Employee Benefits Co-ordinator

    6 days ago

    Maidstone, United Kingdom advo group Full time

    advo is an **award winning** business advisory with a focus on people and supportive technology. advo work with employers to manage their staff benefits, payroll and HR needs, linked by unique in-house technology platforms. Every Customers journey with advo is of the greatest importance. Care of our people is at the heart of everything we do, recognising...

  • Technical Co-ordinator/helpdesk

    3 days ago

    Maidstone, United Kingdom Apogee Corporation Full time

    **Job Title Technical Co-Ordinator/Helpdesk** **Location Aylesford Maidstone** **Excellent and competitive Salary** **3 days office/2 work from home** **Monday to Friday 8.30-5.30 with flex** **About us** Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with...

  • Property Services Team Co-ordinator

    7 days ago

    Maidstone, United Kingdom Landsec Full time

    We’re LandsecWe are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on...

  • Waiting List Co-ordinator

    1 month ago

    Maidstone, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Job summary We are looking for a Waiting List Co-Coordinator to join our busy team at the William Harvey Hospital. This role involves working as part of a team within Colorectal & General Surgery. We are a hard working friendly and flexible team, meeting ever changing demands and require someone of a similar nature. The successful candidate will be...

  • Decarbonisation Programme Officer

    2 weeks ago

    Maidstone, United Kingdom Maidstone Borough Council Full time

    The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** Grade 10; £38,244 - £41,791 **Region** South **Job category/type** Leisure, Property **Date posted** 25/03/2024 **Job reference** 001954 Job description About the...

  • Site Coordinator

    1 day ago

    Maidstone, United Kingdom Group 1 Automotive Full time

    **Site Co-ordinator** **Overview** Our Toyota Maidstone Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...

  • Environment Specialist

    6 days ago

    Maidstone, United Kingdom National Highways Full time

    Your New role At National Highways, we’re looking for an Environment Specialist (Arboriculture & Landscape) to join our team based in the South East. As part of this role, you’ll contribute to the development and delivery of projects and maintenance works for the South East region, providing technical expertise on environmental topics and outcomes. ...

  • Business Services Coordinator

    7 days ago

    Maidstone, United Kingdom National Highways Full time

    Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the South East region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, they provide regional customer communication...

  • Orthoptic Clinical Tutor

    4 weeks ago

    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    An exciting opportunity has arisen for a new Orthoptic department Clinical Tutor for Maidstone and Tunbridge Wells NHS Trust. Applications are invited for an experienced and enthusiastic Orthoptist with an eye for detail and a keen interest in teaching to take on this senior role within the department. The successful applicant will be responsible for all...

  • Police Education Qualifications Framework

    6 days ago

    Maidstone, United Kingdom Kent Police and Essex Police Full time

    **Location of Role**: Maidstone **Advert Closing Date**: 21/02/2023 **Salary Range**: £34,287.00 to £40,677.00 (pro-rata for part-time vacancies) **Part/Full Time**: Full Time **Contract Type**: Secondment/fixed-term **Working Pattern**: Mon-Fri **Weekend/Evening Working**: No An exciting opportunity has arisen for an individual to undertake the...

  • Recovery College Facilitator

    7 days ago

    Maidstone, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    Band 3 Facilitator - Recovery College - Maidstone & Medway Posts 7.5hrs/week The Recovery & Wellbeing College provides health & wellbeing related educational courses, free of charge, in supportive and accessible learning environments. Through safe and welcoming learning spaces, we can make sense of our own experiences and learn how to take care of...

  • Pep

    2 hours ago

    Maidstone, United Kingdom Poundland Full time

    **About the opportunity...**: **What you'll be doing...**: **What you'll need...**: **What we can offer...**: - Competitive salary - Potential to earn bonus - Onsite coffee lounge - Sample sales - Pension **About us...**: Since opening our first store in Burton-upon-Trent in 1990, Poundland, has built a network of over 850 stores in the UK and the...

  • Team Administrator

    1 month ago

    Maidstone, United Kingdom Kent Community Health NHS Foundation Trust Full time

    The Team Administrator role is a varied and fast paced role proving flexible and responsive administrative support to the leadership team to enable them to oversee the delivery of the Health Visiting Service within the Maidstone area. Team Administrators play an important role in providing non-clinical administrative support to the Health Visiting service...

  • Complex Care Coordinator

    1 month ago

    Maidstone, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    An exciting new opportunity for a one-year fixed term/secondment has arisen for 3x Band 7 Complex Care Co-ordinators. The posts are for motivated individuals who have an interest and passion to work with Autistic people who have complex needs admitted hospital or other specialist inpatients The opportunity is within the Review and Resettlement Team based at...

  • Democratic Services Assistant

    1 month ago

    Maidstone, United Kingdom Maidstone Borough Council Full time

    Job reference 001817 Date posted 28/04/2023 Application closing date 21/05/2023 Location Maidstone Salary Grade 6 £23,498 to £25,158 Package Blank Contractual hours Blank Basis Blank Job category/type Elections Attachments Blank Job description - About the Role: We are seeking an enthusiastic person with initiative and drive to join a...

  • Site Supervisor

    2 weeks ago

    Maidstone, United Kingdom National Highways Full time

    Your new role National Highways have an excellent opportunity for a Site Supervisor to join our team in Operations. As a Site Supervisor, you will play a key role in the delivery of major maintenance and minor improvement schemes across the South East region. Reporting directly to the Works Manager, you will undertake construction surveillance and...

  • Community Outreach Worker

    2 weeks ago

    Maidstone, United Kingdom Fusion Maidstone Full time

    Job description **Job Description: Community Outreach Worker** **Responsible to: Community Project Coordinator** **Salary: £12.00/hr (£23,400 FTE)** **Hours: Part-time 30 hrs per week** **Contract: Fixed Term 3-year contract to April 2027** **Location: Units 2&3 Cobb Way, Park Wood, Maidstone ME15 9XF** **Driving Licence and own car essential** **This...

  • Community Outreach Worker

    2 weeks ago

    Maidstone, United Kingdom Fusion Maidstone Remote Work Freelance Full time

    Job Description: Community Outreach Worker Responsible to: Community Project Coordinator Salary: £12.00/hr (£23,400 FTE) Hours: Part-time 30 hrs per week Contract: Fixed Term 3-year contract to April 2027 Location: Units 2&3 Cobb Way, Park Wood, Maidstone ME15 9XF Driving Licence and own car essential This role requires an enhanced with barred DBS...

  • Community Outreach Worker

    2 weeks ago

    Maidstone, Kent, United Kingdom Fusion Maidstone Full time

    Job Description: Community Outreach WorkerResponsible to: Community Project CoordinatorSalary: £12.00/hr (£23,400 FTE)Hours: Part-time 30 hrs per weekContract: Fixed Term 3-year contract to April 2027Location: Units 2&3 Cobb Way, Park Wood, Maidstone ME15 9XFDriving Licence and own car essentialThis role requires an enhanced with barred DBS checkAbout...

  • Rio/ict Trainer

    3 days ago

    Maidstone, United Kingdom NELFT NHS Foundation Trust Full time

    Currently there is an exciting opportunity within the NELFT Healthcare Informatics Team for an ICT Trainer on a fix term role/secondment ending 31st March 2025. The post is based in Kent with the expectation to cover other NELFT sites including in London. This role is part of the Informatics Training Team. Reporting to the Transformation Leads and working...