Concierge

1 month ago

Bicester, United Kingdom Value Retail Full time

Our
**Concierge **are the face of Bicester Village, responsible for delivering excellent standards in service and hospitality which surpass our guest’s aspirations. You'll make every Guests' special right from the start, and doing your utmost to make all guests feel welcome.

**This Concierge role is offered a full time, permanent basis, and will be working on a shift basis, including weekends. Due to the nature of this role being based in Bicester Village, we cannot offer any remote working.**

**There’s no one quite like us**

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

**What makes you special**

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

- Previous experience ideally within the Hospitality, Tourism, Leisure or Retail industries
- Ability to prioritise and adapt effectively and remain calm under pressure
- Excellent interpersonal skills, in particular in dealing with international guests, with impact & influence
- Desire and drive to provide excellent world class hospitality and proven examples of guest experience
- Sound understanding of retail, tourism and leisure sectors or desire to learn
- Ability to communicate with a wide range of people, strong stakeholder management, internally and externally
- Interest in and knowledge of the local area
- Professional, friendly and approachable manner
- Computer literate and fully conversant in the full suite of Microsoft Office Applications
- Good articulate communicator, language skills are desirable
- Flexibility and available to work weekends, evenings and Bank Holidays inline with business requirements

**Why we’re exceptional**

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:
**Looking after you**: You’re entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations

**Treating you**: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

**Championing you**: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

**Come and live your story with us**

The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.

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