Support Associate

4 weeks ago

Bicester, United Kingdom Tory Burch Full time

**JOB SUMMARY**

As a Tory Burch Sales Support Associate you are a "jack of all trades". You will flex between supporting the sales team through acting as a greeter, runner, cashier, stock support, phone answerer...whatever the call of duty requires Sometimes you will work with the front of house team, sometimes with the back of house team, and other times directly with the GM & AGM. You will need to be a highly motivated, efficient, flexible individual who is comfortable with a fast pace and constantly changing priorities.
JOB SUMMARY

As a Tory Burch Sales Support Associate you are a "jack of all trades". You will flex between supporting the sales team through acting as a greeter, runner, cashier, stock support, phone answerer...whatever the call of duty requires Sometimes you will work with the front of house team, sometimes with the back of house team, and other times directly with the GM & AGM. You will need to be a highly motivated, efficient, flexible individual who is comfortable with a fast pace and constantly changing priorities.

RESPONSIBILITIES

Operational Excellence

Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
Accurately process all POS transactions and capture of customer information.
Have a proper understanding of the radio communication and all technology tools used in the store.
Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
Assist with store maintenance needs and supply ordering.
Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
Properly print tickets in WebIM.
Protect our assets by adhering to all loss prevention policies and procedures.
Detail oriented with ability to multi task and prioritize work to produce desired outcomes

Be Buddy/Team Player

Model behavior that reflects the company's core values.
Appropriately manage conflict and take ownership for your part in the team dynamic.
Demonstrate a high degree of maturity and integrity.
Identify opportunities to support the team in delivering a transformational experience.
Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Support the Customer Experience

Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Assist when necessary with operational activities.
Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette.
Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
Assist with fitting room activities (sizes, returning merchandise to floor).
Answer the telephone using proper telephone etiquette.

Represent the Brand

Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
Contribute to maintaining all brand and operating standards to support brand consistency.
Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
Leverage in-store technology to ensure every customer's experience is transformational.

PRIOR EXPERIENCE NEEDED

1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus

**REQUIREMENTS**:
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
Occasional overnight travel may be required.
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
Must be at least 18 years of age.

CORE SKILLS

Adaptable - Change before you have to
Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
Entrepreneurial Spirit - Own it
Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is

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