Application Support Specialist

2 weeks ago

Royal Tunbridge Wells, United Kingdom TELESOFT LLC DBA CALERO Full time

**JOB SUMMARY**
Calero, the leading technology expense management solution for complex enterprises, is looking for an Application Support Specialist to work our early hour shifts from 5am-1.30pm. Reporting to the Application Support Supervisor, you will provide exceptional technical support services to customers, resellers, and channel partners worldwide, resulting in a high level of customer satisfaction. To be successful in this role, you must be very detail oriented and troubleshoot methods and tools to solve technically complex problems.

**ESSENTIAL JOB RESPONSIBILITES**
- Service inbound and outbound customer inquiries in an omni-channel service centre, ensuring all customer interactions are appropriately classified and documented.
- Duplicate, document, and escalate any support ticket.
- Provides moderate-skilled technology support for new log-in creation, account modification, log-in deletions, and password resets. Review and update issues, utilize knowledge bases and wiki pages to support any ticket.
- Complete database restoration, upgrades, and patching.
- Support customers worldwide in a 24/7 environment, as well as provide after-hours support dependent on demand.

**EDUCATION/SPECIAL LICENSES OR CERTIFICATION**
- Bachelor’s degree in Computer Science preferred; experience in lieu of education considered

**EXPERIENCE**
- Knowledge of databases and SQL/Oracle
- 1-3 years customer tech support experience preferred

**SKILLS**
- Excellent customer service skills
- Attention to detail
- Agility to fast paced environment
- Microsoft Office Suite of products with proficiency in PowerPoint, Excel, and Word

**COMPETENCIES**
- Excellent verbal, written, and non-verbal communication skills
- Lead by example by maintaining strong ethics, values, trust, and integrity
- High emotional intelligence and critical/forward thinking
- Action oriented, results driven, and ensures accountability
- Customer Focused
- Quality decision making
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization

**BENEFITS**
- Private Healthcare for you and your immediate family
- Gym Membership at Nuffield Health or equivalent
- Life Insurance (pay out being 4 times your salary)
- Competitive Paternity and Maternity Package
- Team Building Budget and Employee Events
- Office Drinks, Snacks, Coffee etc.
- Volunteer Day
- Flexible Bank Holiday Policy

**Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

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