Account Support Specialist
4 weeks ago
Account Support Specialist
Account Support Specialist required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the Account Support Specialist is at the heart of it by supporting some of their key customers in their daily interaction with the business.
Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
Maintain accurate and up-to-date records of account-related activities, communications, and interactions.
Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products.
Collaborate with internal departments to gather necessary information, set up accounts and support with training.
Support head of Strategic Account Management in ensuring business processes are being followed within the team.
Provide exceptional customer service to clients, addressing their needs in a timely and professional manner.
Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction.
Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision.
Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges, and opportunities within the accounts.
Identify opportunities for process improvements and service enhancement.
Strong organisation and planning skills and deadline-driven
Project management experience
Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams)
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Working Hours are Monday-Friday 9 am- 5 pm
~ Private Healthcare
~5% Employer pension contributions when contributing 5%
~33 days Holiday
~ Company Sick Pay
~ Life Assurance 4x annual salary
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