Accommodation Officer Kent

3 weeks ago


Canterbury, United Kingdom Adkins & Cheurfi Recruitment Full time

**Accommodation Manager, Kent, Salary 30K-32K**

The role of the Accommodation Manager is to run the accommodation with the highest safety in mind whilst, ensuring a first-class residential and customer experience.

**Main Responsibilities and functions;**
- To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry-leading in service levels to students, parents and stakeholders
- To ensure the facility is maintained to the highest standards and operated in full compliance with all appropriate legislation and industry standards (including ANUK accreditation requirements)
- To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility
- Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
- To lead the sales process to ensure that the building achieves 100% occupancy each year
- Respond to emergencies both during and out of working hours
- Manage day to day relationships with key external stakeholders
- Ensure the highest possible standards of student safety and welfare
- To promote a vibrant community across the facility

Requirements:
- Manage check-in and checkout procedures ensuring efficient room management procedures are followed
- Ensure the highest possible standards of student safety and welfare
- Take a lead role in producing and implementing a social activities programme
- Manage the communication processes to and from our customers
- Respond to emergencies both during and out of working hours
- Day to day management and delivery of nomination agreements with external partners
- Manage key relationships with outside agencies, both UK and international

**Building and Facilities Management;**
- To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector leading service levels
- Ensure that service contracts are monitored to ensure efficient implementation and compliance

Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
- Ensure regular inspections of bedrooms, and common spaces are undertaken, and records maintained
- Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme

**Financial;**
- Manage rent payments and debt
- Ensure guarantor details are recorded

**Requirements;-**
- A professional client/colleague/ stakeholder facing manner
- Be conversant with the ANUK Accreditation Scheme
- Able to offer flexibility in working hours including the provision of out of hours support in an emergency if required
- Have experience in customer service, hospitality or student accommodation, ideally in an accommodation related area
- Have experience in facilities management
- Experience in managing a team
- Experience in working to agreed budgets
- Ability to prioritise workload and meet deadlines

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Canterbury, Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- security: 1 year (preferred)

Licence/Certification:

- SIA (preferred)

Work Location: One location


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