Revenue Protection Officer

3 months ago

Manchester, United Kingdom Centrica Full time

**British Gas are hiring**

**Senior Revenue Protection Officer in Rochdale / Burnley Region**

**_ Join our team_**

As a Revenue Protection Officer with British Gas, you will be required to prevent, detect, and investigate instances of theft of gas and electricity by Residential or Business customers and work with our customers to find a suitable resolution for recovery and repayment.

This will involve interrogating data leads and consumption trends, carrying out personal visits to our customer premises, and highlighting the dangers of energy theft through presentations to Police, Local Authorities, and other bodies as you build a network of contacts in your area.

Energy Theft is dangerous. Gas escapes and electrical contacts are a real risk, so you’ll need to have a methodical mind and great situational awareness to stay safe in the field and due to the nature of Energy Theft visits you’ll need a calm mind and the ability to reason.

**_ We will give you the training and tools you need_**

Our RPOs are fully trained and equipped to recognise and de-escalate challenging scenarios. We provide substantial training, full PPE, vehicle, and continued support from your wider team.

**_ What you will be doing_**
- Investigating data to identify instances of energy theft
- Visiting Customer premises to investigate suspected instances of theft of gas and abstraction of electricity
- Presenting your findings to our customers in professional, assured manner
- Delivering customer service skills - professional, upholding British Gas brand image whilst showing empathy
- Negotiating outcomes and communicate the process to the customer
- Managing first line complaints and knowing when to escalate
- Using networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
- Representing British Gas as a professional witness in Court
- Presenting facts clearly and with confidence

**_ Staying Safe_**
- Promoting the safety and environmental policies ensuring procedures are understood and deployed throughout the business
- Ensuring a safety-first approach for yourself, your colleagues, and our customers
- Effective networking with key Stakeholders across British Gas to increase the profile of the Revenue Protection Unit
- Proactively managing relationships between British Gas, BGSM and National Grid engineers +C50, other industry organisations and local authorities

**_ Knowledge & Expertise_**
- Understanding and experience of the energy industry from a technical and commercial perspective
- Understanding of the supply licence conditions relevant to theft of energy
- The ability to identify theft of gas and abstraction of electricity situations
- The ability to communicate effectively at differing levels

**Essential Skills**
- Strategic thinking and finding resolutions
- Impact and influencing skills
- Effective networking
- Drawing conclusions
- Strong planning and organisational skills
- Conflict Handling Skills
- Negotiation Skills
- Report writing skills
- Full UK Driving Licence

As you’d expect from a company like ours a generous salary is just the start We offer a great pension & bonus scheme, company car, plus 25 days annual leave + bank holidays.

In addition, we offer a whole host of benefits to suit your lifestyle and wellbeing including a company subsidised Healthcare plan (which you can extend to immediate family), Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance plus much more

As part of our recruitment process, we will carry out financial, criminal record and reference checks, as well as checking you hold the required qualifications for this role prior to you starting with us.

LI-BGAS

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

  • Revenue Protection Officer

    3 months ago

    Manchester, United Kingdom Carlisle Support Services Full time

    We are currently looking for Professional, energetic and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate vacancies for a **Revenue Protection Officer **who is able to work in the Manchester area **.** As this is a customer facing role there may also be a requirement to provide support to customers who...

  • Revenue Protection Assistant

    2 months ago

    Manchester, United Kingdom TransPennine Express Full time

    Revenue Protection Assistant - BarriersWe're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We...

  • Security Communications Officer with HM Revenue and Customs

    3 weeks ago

    Manchester, United Kingdom HM Revenue and Customs Full time

    Position OverviewJoin HM Revenue and Customs (HMRC) and explore a fulfilling career where your contributions matter. Our employees share their experiences about the inclusive and growth-oriented environment at HMRC.Explore our platform to discover your potential.The Communications Security (ComSec) team plays a vital role in safeguarding HMRC's communication...

  • Backs Warehouse Revenue Protection Officer

    3 months ago

    Manchester, United Kingdom DX Full time

    Role summary : To ensure that our customers are paying the correct revenue for the products being sent through the DX Freight network in line with the customer contractual obligations whilst supporting the growth of revenue in line with those contractual obligations. Key responsibilities The role has the exclusive task of check weighing and cubing...

  • Security Communications Officer

    3 weeks ago

    Manchester, United Kingdom HM Revenue and Customs Full time

    Job OverviewJoin HM Revenue and Customs and explore a fulfilling career that offers growth, purpose, and a sense of community. Our employees share their experiences, highlighting the supportive environment we foster.Visit our platform to discover more about our team and the opportunities available.The Communications Security (ComSec) team plays a vital role...

  • Revenue Officer

    3 months ago

    Manchester, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**: Commercial & Customer **GRADE**: RO2S **SALARY**: £20,251 to £22,107 per annum **ROLE TYPE**: On Site, travelling around the Northern Network_ _ **HOURS**: Full Time - 35 hours per week **Is providing excellent customer service whilst ensuring revenue protection in a dynamic environment ‘Your Thing’?** We are looking for a...

  • Data Protection Officer

    2 weeks ago

    Manchester, United Kingdom Harnham Full time

    DATA PROTECTION OFFICERUp to £150,000 + BENEFITSPRIMARILY REMOTEA leading company in the finance sector is looking for an experienced individual to join the Compliance team to help provide carry out GDPR, and to contribute key initiatives across compliance. THE COMPANY: This company has been making significant investments in data protection and governance,...

  • Data Protection Officer

    2 weeks ago

    Manchester, United Kingdom Harnham Full time

    DATA PROTECTION OFFICERUp to £150,000 + BENEFITSPRIMARILY REMOTEA leading company in the finance sector is looking for an experienced individual to join the Compliance team to help provide carry out GDPR, and to contribute key initiatives across compliance. THE COMPANY: This company has been making significant investments in data protection and governance,...

  • Data Protection Officer

    2 weeks ago

    Manchester, United Kingdom Harnham Full time

    DATA PROTECTION OFFICERUp to £150,000 + BENEFITSPRIMARILY REMOTEA leading company in the finance sector is looking for an experienced individual to join the Compliance team to help provide carry out GDPR, and to contribute key initiatives across compliance. THE COMPANY: This company has been making significant investments in data protection and governance,...

  • Data Protection Officer

    2 weeks ago

    Manchester, United Kingdom Harnham Full time €150,000

    DATA PROTECTION OFFICER Up to £150,000 + BENEFITS PRIMARILY REMOTE A leading company in the finance sector is looking for an experienced individual to join the Compliance team to help provide carry out GDPR, and to contribute key initiatives across compliance. THE COMPANY: This company has been making significant investments in data protection and...

  • Data Protection Officer

    3 weeks ago

    Manchester, United Kingdom Harnham Full time

    DATA PROTECTION OFFICERUp to £150,000 + BENEFITSPRIMARILY REMOTEA leading company in the finance sector is looking for an experienced individual to join the Compliance team to help provide carry out GDPR, and to contribute key initiatives across compliance. THE COMPANY: This company has been making significant investments in data protection and governance,...

  • Security Officer

    3 months ago

    Manchester, United Kingdom MAN Commercial Protection Full time

    MAN Commercial Protection are looking for an experienced Security Officer to join us, at a gatehouse site in Manchester M50. Shift pattern available: 4 on 4 off 12-hour night shift. Shift timings will be: 19:00-07:00 **MAN Commercial Protection Ltd are an award-winning security company based in Solihull, West Midlands, providing manned guarding to a vast...

  • Data Protection Officer

    3 months ago

    Manchester, United Kingdom BCL Legal Full time

    Data Protection Officer - Manchester The Role Primarily responsible for the firms compliance with data protection and privacy law Maintaining data protection, information security and cyber security policies; Maintaining the firm's information asset register and records of processing; Acting as the internal expert on DP assisting compliance analysts with...

  • Data Protection Officer

    3 months ago

    Manchester, United Kingdom Broster Buchanan Full time

    Fully remote - £30,000 - £40,000 + Benefits This organsiation is a truly purpose driven, people-first charity. As part of their continued expansion due to an increase in funding support in this space, they are looking for a Data Protection Officer to join their team. **The role**: Reporting to the Head of Compliance & Legal, you will be responsible for...

  • Data Protection Officer

    3 months ago

    Manchester, United Kingdom urbanbubble Full time

    We have a fantastic opportunity for an experienced individual to join the team as a Data Protection Officer! This is a full time role working 40 hours Monday - Friday. **What do we offer?** - £40,000 - £48,000 per annum - We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,...

  • Data Protection Officer

    2 weeks ago

    Manchester, United Kingdom Markerstudy Group Full time

    About Markerstudy GroupMarkerstudy Group is a leading provider of insurance solutions, committed to delivering exceptional customer service and innovative products.Role OverviewWe are seeking a highly motivated and detail-oriented Data Protection Officer to join our team. Reporting into the Customer Relations department, you will play a crucial role in...

  • Close Protections Officer

    3 months ago

    Manchester, United Kingdom Mitie Full time

    **Job Ref 53242** **Mitie: Close Protection Team** We are proud to announce our intention to grow the Close Protection services within Mitie, allowing us to provide a service focused on risk mitigation to our high-profile clients. who may face elevated risks due to their occupation, status, or lifestyle. **Where**: UK National Coverage **Weekly Hours**:...

  • Data Protection Officer

    3 weeks ago

    Manchester, UK, Greater Manchester, United Kingdom Harnham Full time

    DATA PROTECTION OFFICERUp to £150,000 + BENEFITSPRIMARILY REMOTEA leading company in the finance sector is looking for an experienced individual to join the Compliance team to help provide carry out GDPR, and to contribute key initiatives across compliance. THE COMPANY: This company has been making significant investments in data protection and governance,...

  • Revenue Analyst

    2 weeks ago

    Manchester, United Kingdom Escode, Part of NCC Group Full time

    About the job Thank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an...

  • Revenue Analyst

    2 weeks ago

    Manchester, United Kingdom Escode, Part of NCC Group Full time

    About the jobThank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an...