Telecommunications Support Administrator

3 months ago


Preston, United Kingdom ENWL Full time

Do you have Telecommunications Support Administrator experience, and are you seeking a new job in Manchester or Preston? Electricity North West is looking for a full-time Telecommunications Support Administrator, and the role comes with a salary of up to £36,221.08 per year plus excellent benefits.

As a Telecommunications Support Administrator, you will support a team of engineers and technicians to ensure that challenging service levels are met. This is in projects, maintenance, and fault repair of the telecommunication networks. You will also manage the team mailbox, resolving queries, requests and issues that are sent in from the teams.

In this Telecommunications Support Administrator role you will be:

- Managing the Telecoms team mailbox, resolving queries, requests and issues that are sent in from the teams
- Managing the purchasing processes that support Telecoms activities in both projects and operations
- Supporting the team with asset data management and financial administrative tasks
- Collating and checking of data to enable reporting and statistics creation

Please note that you will be expected to attend our Salford depot for training for this role for a period of 4-6 weeks

To succeed in this flexible role, you will need experience in purchasing processes and experience in data analysis and reporting. You will also require the following:

- Experience with Microsoft Office tools, including Outlook, Word, Excel, and Access
- Knowledge of SAP (desirable)
- Knowledge of Sunrise and NMS (DMD) - Fault recording and asset record updates are desirable
- The ability to prioritise your workload and work to deadlines

If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary of up to £36,221.08 plus benefits package for your inclusive and committed approach. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

- An annual bonus scheme
- Twenty-five days annual leave increasing with length of service
- Private healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme and opportunity for professional development through our L&D function.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Due to the nature of this role, the following pre-employment checks will be required a Disclosure and Barring Service (DBS) check.

We reserve the right to close this vacancy early.



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