2nd Line Service Desk Engineer
4 days ago
**Role Overview**
You will work within a team that offers customers efficient and high-standard IT support. This will have you undertaking several different tasks, for example, logging and resolving tickets, keeping customers happy & updated and escalating tickets to therelevant departments.
**Responsibilities**:
- Ensuring that all help desk tickets are managed and recorded.
- Working hand in hand with the senior IT engineers to ensure more complex issues are resolved efficiently.
- Taking ownership of tickets and following up with customers to ensure that problems are resolved.
- Ensuring all issues are logged correctly on the support desk ticketing system.
- Installing software on existing workstations and across networks.
- Making changes and fixing problems remotely via client hardware or software.
- Providing troubleshooting and diagnosis training to other staff members.
- Provide technical support for Microsoft Windows 2012, 2016, 2019 Win 7, Win 10, Mac OSX networks, Microsoft Office 2016 & 2019, Microsoft Office 365 and Google Workspace cloud platforms.
- Building close working relationships with manufacturers to ensure hardware support and replacements run smoothly.
- Revisions, editing, and writing of software and hardware training manuals.
**Requirements/Experience**:
- Experience working in a similar role. (IT Support)
- Relevant IT qualification.
- Car and full clean UK driving licence required.
- Experience working within a school or education environment is highly desirable.
- Impeccable written and verbal communication skills.
- Excellent knowledge and experience of Microsoft Active Directory, DHCP, Microsoft O365, Google Workspace and DNS.
- Expert in software installation.
**Person Specification**:
- Problem Solver.
- Passion for IT.
- Team player.
- Effective communication.
- Efficient.
**About GreatFind Recruitment**
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We are an equal opportunity provider.
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