Medical Receptionist/administrator

4 weeks ago


Nuneaton, United Kingdom Manor Court Surgery Full time

Special requirements of the post Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision. To have excellent communication skills and patience. To be reliable and flexible.To observe strict confidentiality on all matters relating to the practice and its patients.Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.Follow Practice procedures and protocols accordingly. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills, ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner. Receive and make calls as required for Doctors, Nurses, other members of the Primary Health Care Team and the Practice Manager. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Process prescription requests as per practice policy.

Signpost patients as per practice policy. Retrieve information from the computer as and when required. Enter patient information onto the computer as required. To include appropriate read-coding of all clinical information and correspondence.

Ensure minimum QOF data is recorded and use templates where necessary.


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