Product Specialist

3 months ago

Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

The post holder will be responsible for all aspects of the delivery of specialist informatics services for which they are the Product Specialist (including planning, development, implementation, management and support of national IM&T systems).

To be the main contact point for specialist business knowledge regarding said services

Responsible for taking the lead on new IM&T systems projects, namely their planning, development and deployment. Agreement of appropriate service management arrangements for the on-going service as part of deployment.

Responsible for support and review of IM&T systems and for updating and upgrading them where necessary.

Responsible for the performance of the systems and the services

Responsible for Project management of major Primary Care system developments and establishing Service Management of new services once commissioned.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The post holder will be required to communicate with staff up to a senior level on complex business or clinical processes and so high quality verbal and communication and presentation skills are necessary.

Engage with PCS stakeholders including
- Welsh Government
- Health Boards
- All Primary Care Contractors in Wales and suppliers of their IT systems i.e. Community Pharmacies, GP Practices, Opticians and Dentists
- Primary Care Contractor representative and negotiating bodies.
- NHS Wales Shared Services Partnership
- Digital Health and Care Wales (DHCW)
- Public Health Wales
- NHS England, NHS Digital and NHS Business Services Authority
- Research and academic establishments
- Third party commercial suppliers

Interpret their requirements to define system processes, manage the production of detailed technical specifications, work within NHS legislation and policy, and to prepare estimates and timescales.

We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.

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