Operations Associate

2 weeks ago

Uxbridge, United Kingdom The Confederation, Hillingdon CIC Full time

Provide onsite and secretarial/administration support to the operations team to ensure the smooth running of the services Undertaking daily building checks and escalating issues to the appropriate manager Supporting the reception of the services being delivered and covering reception when required Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person. Booking and maintaining the patient appointment system (EMIS). Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.

Being a first point of contact for patient queries Dealing with basic IT issues of the clinical staff when clinic is being delivered Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents. Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate. Inputting, monitoring and checking data, required for finite and ongoing projects within the teams Working with all team members in the collection of information for performance reporting on relevant team projects. Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.

Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation. Providing guidance and advice on relevant policies and procedures. To carry out other appropriate delegated duties as required. Work closely with other Confederation colleagues.

**Corporate Responsibilities**: Participate in the induction and training of new members of staff and contribute to the Confederation development. Act as an ambassador for the Confederation. Health and Safety/Risk Management: The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

**Patient Confidentiality**: The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures. The post holder should not divulge patient information unless sanctioned by the line manager and required for the role. Job Description Agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.

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