Salesforce Business Analyst

2 weeks ago

London, United Kingdom BCT Resourcing Full time

Salesforce Business Analyst - Contact Centre Experience
Exciting Growth within the Salesforce Team
£60,000 - £65,000 per annum - FTC
United Kingdom
We are currently looking for a Salesforce Business Analyst to join one of our growing clients as they are going through a large transformation.
Responsibilities:

- Work with key stakeholders across the organisation to understand requirements, analyse the as is, define and support the deployment of the to be.
- Accurately and efficiently document business requirements and user stories; working with technical colleagues to flesh out solution details.
- Take ownership and responsibility to see problems through to conclusion.
- Ensure programme progress, risks and issues are reported, documented, and escalated as required through appropriate governance channels.
- Draft reports and presentations for both updates and sign-offs.
Key Requirements:

- +5 Years working as a Business Analyst; practising agile techniques such as Behaviour Driven Development, Story Mapping, Product backlog refinement, Hosting planning workshops
- Experience of working in a Contact Centre Environment or experience with Contact Centre Transformation projects
- Experience developing a virtual assistant or chatbot in a Retail context
- Experience working on Salesforce Service Cloud
- Experience working with Omni-Channel contact centre platforms
- Experience working in Regulated industry

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