Ev Operations Assistant

7 months ago


Wigan, United Kingdom Plug Me In Full time

We are PlugMeIn. We're part of the Calisen Group, the UK’s leading owner and manager of smart energy infrastructure with 12 million assets under management. We can draw from a wealth of experience to ensure we deliver you a quality, sustainable solution, driving Smarter energy for all.

We show that being plugged in is not only joining us on our smart energy journey, but also a growing movement of forward-thinking people and businesses powering a sustainable future.

We're committed to delivering the highest quality Electric Vehicle (EV) charge point and heat pump installation services tailored to our customers unique needs, all centred on our mission on providing smarter energy for all.

We are seeing growth and development in all areas of the business, and we have an exciting opportunity to join us, as an Operations Administrator

The successful applicant will assist with the preparation of quotes and invoices for customers and support stock management for the EV field-based team. The role will also involve investigating, analysing, and resolving any day-to-day operational issues, as well as answering and investigating queries from the general public, EV manufacturers, and field employees. The Operations Assistant will also aid with the preparation of the businesses Office for Zero Emission Vehicles (OZEV) claims.

This is a permanent, full-time role working 37.5 hours per week Monday - Friday on a hybrid basis, whereby you will work from home but also required to travel to our Wigan office at least 3 days per week, with a salary of £23,400 per annum.

**What we are looking for**
- Good standard of general education to GCSE level.
- Proven experience in customer communication, particularly over the phone.
- Proficiency in Microsoft Office and general computer literacy.
- Strong communication, interpersonal, organisational, and administrative skills.
- Ability to work both independently and as part of a team, with a focus on meeting strict deadlines.
- Experience or knowledge in the EV industry is highly desirable.

**What we offer**
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
- Company sick pay.
- Pension plan.
- Membership to our HealthShield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking, including access to electric vehicle charging points at no extra cost.
- Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
- Calisen is proud to be a _**_Real Living Wage_**_ paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace._**Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.



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