Local Point of Access Administrator

4 weeks ago

Bodmin, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Local Point of Access Administrator**:
**Band 3**:
**Main area**
- Administrative
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week (Full/Part time hours will be considered at interview)
- **Job ref**
- 201-22-1596**Site**
- To be confirmed
- **Town**
- To be confirmed
- **Salary**
- £21,730 - £23,177 Pro rata
- **Salary period**
- Yearly
- **Closing**
- 02/01/2023 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
We have a very rare opportunity to join our North and East ITOCH/ Local Point of Access team as one of our administrators to support the hub with processing all the referrals coming into the North and East community service.

The Administrator will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining
accurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.
You must possess excellent communication and people skills; have the ability to work under pressure, whilst being a committed member of our
local point of access team.

This is a full time position covering the hours of 8am to 8pm 7 days/week, including bank holiday along with the other administrator within the team.

**Main duties of the job**:
The role of the Admin Support Worker is to work with prioritisers who are Nurses, Social Workers, Therapists and other members of staff employed within the multi-professional team, processing and managing the flow of patient referrals through the Transfer of care hub and local point of access.

The Admin Support Worker will monitor the referrals on the single electronic referral system on a continual basis, triaging in partnership with the multi professional team.

The Admin Support Worker will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a grea

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