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Rental Service Agent

6 months ago

Edinburgh, United Kingdom Indie Campers Full time

We're a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe's largest campervan rental company. With a fleet of 1.000+ vehicles, Indie Campers currently operates over 40 locations across Europe. We've been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector. We're also a tight-knit group of friends who love spreading the travel bug. And guess what — we're hiring

We're looking travel enthusiasts with a passion for guest service for our depot in **Edinburgh - Edinburgh Airport**. You'll be the face of our company, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to ensure smooth operation of the depot.

**What you'll do**:

- Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs
- Preparing and cleaning our campervans
- Maintaining our campervans in top condition and monitor maintenance and repairing needs
- Registering guests, monitoring stock and processing payments
- Handling complaints and troubleshooting emergencies
- Assisting in reselling campervans, preparing and showing them to prospective buyers.

**Who you are**:

- You have work experience in Hospitality, Rent-a-Car or Customer Service environments
- You're fluent in English (mandatory)
- You're eligible to work in the UK, have a valid driver's license and feel confident enough to drive a campervan (mandatory)
- You're available for flexible working hours (mandatory).
- You're a responsible person who takes their work seriously and can be relied upon.
- You're well-organized and you're good at solving problems.

**What we offer**:

- Being part of a young, fast-growing and innovative company where you make a difference
- A role where you will provide guests a more personal, alternative holiday experience
- Continuous training and coaching to develop the skills that matter to you
- International mobility and career opportunities