Bowls Shop Assistant

3 weeks ago

Great Yarmouth, United Kingdom Potters Resorts Full time

POTTERS RESORTS

BOWLS SHOP ASSISTANT (PART TIME)

This role is based at Hopton-on-Sea, NORFOLK, NR31 9BX

If you’re good at what you do, you can work anywhere. If you’re the best at what you do - come and work with us at Potters Resorts, Hopton-on-Sea, the UK’s only all-inclusive Resorts

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay - then you could be just the person we’re looking for

About the role;
- Sales & Customer Service;* Engage with customers, offering friendly, professional service and advice, assisting them in making educated purchasing decisions.
- Leverage comprehensive product knowledge to provide tailored recommendations, ensuring customers’ needs and requirements are met.
- Update and manage stock and products on the Bowls shop website.
- Handle customer complaints professionally, working to swiftly resolve issues and maintain customer satisfaction
- Stock Management;* Maintain the shop’s visual standards, ensuring all products are accurately displayed and the store is kept clean, tidy and inviting.
- Oversee inventory, regularly conducting stock checks, reporting discrepancies and ensuring optimum stock levels are maintained.
- Efficiently manage stock rotation, minimising waste and maximising sales.
- Order & Delivery Management;* Order stock from suppliers, using knowledge of stock levels and customer demands to make informed decisions.
- Track orders to ensure timely delivery and manage any supplier-related issues that may arise.
- Receive deliveries from suppliers, verifying the accuracy of orders, managing discrepancies, and ensuring proper storage.
- Manage outbound communications for customer orders, ensuring they are posted our promptly and accurately.
- Liaise effectively with the team, suppliers, and store manager, ensuring smooth operations and resolving any issues promptly.

Skills and Experience required;
- Previous experience in a retail environment preferred.
- Strong knowledge of bowls and related products.
- Excellent customer service skills with a friendly, approachable demeanour.
- Ability to work well in a team environment and manage tasks independently.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal
- Ability to handle physical requirements of the job, including lifting and moving stock.

As part of our team, we will offer you;
- Free use of Palms Health & Fitness - Gym and Swimming Pool
- 30% Discount on products in the shop
- Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
- Free Team Lunch available daily
- An all-year-round position (not seasonal)
- Free Parking and on the main Bus Route
- Cycle to Work Scheme
- 10% Discount off all products and treatments within Aphrodite Beauty Salon
- Reward & Recognition Schemes
- Opportunities to learn and develop across the Resort, as well as options to complete fully funded qualifications
- Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
- Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

**Hours of work**:

- This is flexible position, working 20 hours over 2 - 3 days per week and will include weekend working on a rota basis.

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