Co-country Lead, Italy

4 months ago

Bristol, United Kingdom Cookpad Ltd Full time

Cookpad is a food tech company dedicated to shaping the future of home cooking and food as a pillar for a sustainable future. At our Bristol headquarters we have been developing innovative product ideas and we now have a new product launch in 4 countries: UK, France, Italy and Japan.

This is a premium service - our new product’s focus is on helping people learn to cook in an innovative way with personal coaching service from professional chefs.

We have a vacant position for a co-lead of our market in Italy. As a co-lead, working alongside an existing team member your role will directly help our customers achieve their goals.

You will facilitate communication with coaches, ensuring optimal coaching for our customers. The co-lead will provide feedback on coaching, consult with chefs for any questions related to customer coaching, and offer training.

You will be matching our customers with outstanding chefs in an exciting, fast-paced start-up environment and be the voice of our customer inside the company. You will have a passion to help people build skills and confidence, be able to communicate and build a strong rapport.

**Requirements**:

- Co-lead market development and support of customers in Italy. Support will involve daily conversations with customers and chefs, and also working closely with our product development team.
- The role requires fluency in Italian and advanced proficiency in English to ensure effective communication with team members.
- The position allows for flexibility in location, not limited to Bristol but including areas within commuting distance, such as Bath. Initially, commuting to the office a few times per week is required, but there is the possibility to transition to a more flexible work-from-home arrangement over time.

You will need:

- A startup mindset (there are frequent minor change in our product design since we are still developing our service)
- Basic technology skills (Google sheet, Slack, zoom etc..)
- Bilingual communication skills - fluent in Italian and English
- Relentless focus on leading the market alongside the existing lead and also be able to deliver great customer support.

**Benefits**

What we offer:

- The position requires a minimum commitment equivalent to full-time employment
- Hybrid - working 2-3 days a week from our Bristol office.
- Employment type is flexible depending on location, individual needs and our demand.
- The chance to work in a fast-paced, highly ambitious team

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