Bereavement Administrator

7 months ago


London, United Kingdom London North West University Healthcare NHS Trust Full time

Work with the bereavement specialist midwife and administrative teams within the Maternity department to provide a comprehensive clerical support service
- Responsibility for data entry and maintenance of database systems, to ensure that the directorate is complaint with all internal and external reporting requirements; this will include MBRRACE and Child Death overview panels.
- Working in partnership with Data Analysts
- Assists in the organisation of workload management - word processing, distributing and filing etc.
- Coordinate records/presentations for meetings
- Liaison with clinical and admin staff both within and outside the department
- Coordinate bereavement meetings
- Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies

Liaison with staff both within and outside the department, contact with GPs patients, families, and other relevant external agencies.
Responsibility for providing and receiving sensitive information requiring tact, empathy, and diplomacy.
Updating the bereavement tracker and taking minutes of meetings.
Arranging meetings with families and keeping track of patient feedback
Supporting with data entry.
Respond to a high volume of external/internal enquires via personal, written and telephone queries.
Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs, and other agencies in connection to patients and their care.
Excellent communication skills required.
Understanding of legal standards and requirements
Confidentiality & Information Governance

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

**We run major acute services at**:

- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Extensive use of computer information/paper based systems
- Copy and Audio typing if required
- Collection, delivery and tracking of correspondence and health records to patients,

referrers and doctors
- General clerical and general administrative duties
- Attend regular team meetings and take minutes as necessary.
- Day to day maintenance of records and filing
- Photocopying, scanning and distribution of incoming post/mail
- Computer entry of data
- Updating of Service’s patient information leaflets, booklets etc
- To undertake post duties on a daily basis, which include delivering and collecting from

both internal and external - entering details on the data base and informing the relevant
clinical or admin team member
- Shared responsibility for answering departmental enquiries.
- Responsibility to maintain good working knowledge of all office procedures.
- To file, retrieve and archive patient notes as required
- Interrogate Datix system



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