Training and Compliance Officer

**MAIN DUTIES**
- Have complete oversight of all areas to ensure high competence and compliance levels at all times
- Develop and strengthen relationships across northern and western trust areas which includes private clients to ensure smooth running of our services. However there may be occasions were you will be required to support other trust areas with Connected Health.
- To manage compliance and completion of training and induction processes across Northern and western trusts
- To deliver Induction and patient moving & handing for new starters
- To manage and deliver refresher training to all existing staff
- Actively seek feedback from commissioners, stakeholders, staff, clients and relatives to look at service improvement and achieving positive outcomes for those who use our services.
- Reporting Key Performance Indictors and reporting to the Operations Team on a weekly and monthly basis.
- Have complete oversight of all incidents, complaints, safeguarding and other concerns at all times and discuss all with senior management
- Ensure all HR processes are followed
- Internally audit and monitor Client and Staff files of Area Managers whilst maintaining own
- Ensure appropriate training is in place for all staff and advocate for staff training needs when required while also Identifying gaps in training where we can make improvements for our carers to provide better care to our clients
- Complete weekly report to line manager and contribute to monthly clinical governance meetings
- To be responsible for establishing and keeping track of quality improvement and other information that concerns patient care.

Continuous quality improvement

As part of the governance team, Day to day management, leadership and direction for operational teams

Ensuring compliance with RQIA

Policy review, development and implementation
- programmes with a focus on up-skilling and
- Complete periodic reviews of training material (as directed) to make sure they are compliant and maintained for operational use.
- Manage own time effectively, taking responsibility for multiple projects and deliverables and prioritising these effectively.
- To make sure learning including digital learning interventions have a blended learning approach and an accurate record of training interventions is kept.
- Where project work is involved, act as the L&D representative with responsibility for the end-to-end L&D work, liaising with colleagues as appropriate. Be aware of risk management on project work, escalating material risks or concerns to the project/L&D Manager.
- Analyse training, assessment, and quality assurance MI to recommend creative, cost-effective training solutions
- To deliver training and support at times outside of normal working hours during periods of high demand
- To attend internal and external training courses and events as required to develop service requirements in a technical and learning capacity
- To Record MI of the learning Academy in line with business process, this includes the logging of attendance, course evaluation and learners results on the Learning Management System
- Use knowledge and experience to enhance training courses when appropriate and deliver training courses.

**SKILLS & QUALITIES REQUIRED**
- Exemplar communication skills with the ability to lead in a facilitative and confident manner
- Be a highly determined, driven, and ambitious individual, with the desire to make a real difference to the lives of our service users and assist in the growth of our teams knowledge and practices.
- Have a high level of organisation skills with the ability to plan and prioritise with excellent attention to detail.
- A creative and strategic thinker who is able to embrace, influence and communicate improvements to the team.
- Positive and engaging person with the ability to build great working relationships.

**ESSENTIAL CRITERA**
- Level 3 health and social care
- Hold a current full clean driving license and access to a car
- Have strong teamwork ability but also a high degree of self-motivation to take initiative and work alone
- Excellent computer skills in Microsoft Office Knowledge of the RQIA

**DESIRABLE CRITERIA**
- Previous experience working within healthcare
- Excellent written and oral communication skills
- Ability to multitask in an ever changing environment
- Previous experience delivering training
- Level 5 health and social care