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Control Room Operator
4 weeks ago
**Department**: Global Operations Command Centre**:
**Line Manager**: Response Supervisor**:
**Role Overview**:
As a Restrata Emergency Control Room Operator (CRO), you will play key part in Restrata’s expanding international operations by working shifts in a purpose built Global Operations Command Centre (GOCC), operating 24/7/365.
The GOCC has all of the facilities required by major energy and other industry operators to respond to a significant incident. The GOCC is also used to support Restrata training operations, and you may also be required to support training. Day-to-day management of the Emergency Control Room Operators and the GOCC is the responsibility of the Response Supervisor.
- find within software packages and attempt to remedy basic IT issues.
On completion of an appropriate probationary period, you may be required to undertake a variety of supporting roles in Restrata training courses, bringing you into contact with a wide variety of clients and experiences. As you gain confidence and experience in your new role, you may also be encouraged to contribute to the development and delivery of training.
**Responsibilities - Routine Duties**
- Monitor and test communications and IT equipment.
- Monitor and log all client document and site ’POB’ manifests.
- Monitor tracked of personnel worldwide.
- Monitor and respond to Radar Early Warning Systems
- Maintain a library of training and operational reference material.
- Assist project management and consultancy colleagues in facility upkeep and client welfare.
- Act as the primary point of contact for logging a client’s Restrata Platform related tickets
- Answer the Restrata Helpdesk Line and extract key information from the caller
- Proactively monitoring critical infrastructure and hardware, reacting appropriately to any alerts received.
- Open and update a Helpdesk ticket, noting all key information and maintain a record of all actions taken to resolve the issue
- Compile and send daily reports to clients relating to activities on client sites
- Liaise with staff in our International offices to assist with incident/request resolution
- Work with 3rd Party vendors to resolve hardware faults
**Responsibilities - Emergency Response**:
- Immediately answer the Restrata Emergency Line extract key information from the caller using a set proforma.
- Open and maintain an incident log, recording all events, telephone calls and information received by the GOCC.
- Liaise with the incident site and receive, log and relay requests for information and immediate support for the incident.
- Once an incident management team is mobilised, report to the incident Team Leader and provide up-to-date information regarding outstanding actions and their progress.
- Respond to emergency ‘SOS’ alerts activated by tracked personnel operating in hazardous and
- hostile environments worldwide.
- Provide first line support to Restrata Products and services
Working in a busy office you may also be trained in Emergency First Aid at Work and as a Duty Fire Warden.
**P**erson Specification**:
Resilience under pressure.
- Ability to effectively prioritise work and complete tasks at pace.
- Confident team player and comfortable leader.
- Strong written and verbal communication skills - ability to deliver succinct reports and speak with a clear and polite telephone manner.
- Flexible approach to work and adaptable to support wider objectives.
- Willing to learn new skills and invest in own development.
Experience of emergency response and the energy industry is preferred but not essential. Formal training will be provided and self-directed study on shift is expected.
**How to apply**:
- CV
- Covering letter (which must set out how you meet the requirements above)
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