German Customer Service Advisor

1 day ago


Liverpool, United Kingdom Brook Street Full time

**Location**: Liverpool City Centre

**Salary**: - £21,450pa

**Hours**: 5 days a week with a mixture of shifts
- 37.5 hours a week. Monday
- Friday 8:00am-2pm or weekend working 9am-5pm

**Day to day duties**:
? Engaging with customers to gain a full personal understanding of their requirements
? Covering an expanding scope of services to support customers across the full customer journey
? Managing customer interactions involving stakeholders from the partner network
? Developing a deep understanding of vehicles and services and their benefits for customers' work, adventure, or outdoor life
? Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
? Providing feedback for ongoing improvement of processes

? Excellent verbal and written communication skills in German as well as in English.
? Strong communication skills with the ability to tailor information to individual customer needs
? Good social and interpersonal skills
? Good listening and problem-solving skills

**Company benefits**:
¢ A salary of £18,798 per annum on a permanent, full-time basiss
¢ 25 days holidays per year (Holidays run January - December)
¢ Automatic enrolment to pension scheme
¢ Full classroom trainer led training provided
¢ Great location for all types of transport i.e Train, Car, Bus
¢ Full equipment provided to support hybrid working
Company benefits scheme.



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