Product Support Representative
2 weeks ago
**Solera Inc** is an American company which provides risk managementand asset protectionsoftwareand services to the automotive industryand property insurancemarketplace. Solera is active in 88 countries across six continents.
This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology.
**What You’ll Do**
- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate clearly and effectively both internally and externally
- Accurately record all customer contact and outcomes within designated software
- Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements
- At all times adhere to the working processes and procedures for the department and of Solera
- Contribute to and maintain knowledge base articles and documents
- Take responsibility for all duties relating to compliance procedures, especially data security
**What You’ll Bring**
- At least 2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center
- Experience of working in a technical or software support capacity would be ideal
- Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)
- IT qualifications/degree educated would be an advantage but are not essential
- Analytical and naturally inquisitive with good questioning skills and good attention to detail
- Able to communicate well and build rapport with people at various levels of a business
- A desire to go the extra mile for customers and take personal responsibility for resolving issues
- Fluent language skills in the relevant location and a high level of English. Additional language is a plus
- Automotive and/or insurance experience is beneficial but not essential
**Salary**: From £23,000.00 per year
Schedule:
- 8 hour shift
**Education**:
- Diploma of Higher Education (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: Hybrid remote in Bracknell
Reference ID: PSEUK-01
-
Internal Sales Representative
4 days ago
Bracknell, United Kingdom CXC Global Full timeInternal Sales Representative (Electrical Wholesale) CXC is delighted to be working with a leading distributor in the electrical wholesale industry, dedicated to providing top-quality products and exceptional service, who is currently seeking a dynamic and motivated Internal Sales Representative to join their Bracknell team. The ideal candidate will...
-
Internal Sales Representative
Found in: Whatjobs ES C2 - 4 days ago
Bracknell, United Kingdom CXC Global Full timeInternal Sales Representative (Electrical Wholesale)CXC is delighted to be working with a leading distributor in the electrical wholesale industry, dedicated to providing top-quality products and exceptional service, who is currently seeking a dynamic and motivated Internal Sales Representative to join their Bracknell team.The ideal candidate will possess a...
-
Business Development Representative
4 days ago
Bracknell, United Kingdom Lynx Recruitment Ltd Full time**Business Development Representatives - Bracknell, Berkshire** Are you a sales professional with a passion for technology and a track record of closing deals? We're looking for a Business Development Representative to join a growing team and help drive sales of cutting-edge solutions to enterprise customers. As a Business Development Representative, you...
-
Customer Care Representative
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom XE.com Full timeAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Customer Care Representative
3 days ago
Bracknell, United Kingdom Xe Full timeAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Technical Support Representative
Found in: Whatjobs ES C2 - 7 days ago
Bracknell, United Kingdom Project People Full time1st Line Technical Support Agent - On-site in Bracknell Brief Overview of role / project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add...
-
Technical Support Representative
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Bracknell, United Kingdom Project People Full time1st Line Technical Support Agent - On-site in BracknellBrief Overview of role / project:We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.A 1st Line Technical Support Agent to add value...
-
Technical Support Representative
Found in: Talent UK 2A C2 - 2 weeks ago
Bracknell, United Kingdom Project People Full time1st Line Technical Support Agent - On-site in BracknellBrief Overview of role / project:We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.A 1st Line Technical Support Agent to add value...
-
Technical Support Representative
Found in: Appcast UK C2 - 2 weeks ago
Bracknell, United Kingdom Project People Full time1st Line Technical Support Agent - On-site in BracknellBrief Overview of role / project:We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.A 1st Line Technical Support Agent to add value...
-
Technical Support Representative
Found in: Appcast UK C C2 - 2 weeks ago
Bracknell, United Kingdom Project People Full time1st Line Technical Support Agent - On-site in BracknellBrief Overview of role / project:We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.A 1st Line Technical Support Agent to add value...
-
Business Development Representative
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom Epicor Full timeBusiness Development Representative The Business Development Representative builds relationships, generates and cultivates business leads and sets onsite appointments for outside sales team. Responsible for achieving quota on a monthly, quarterly and annual basis. What you will be doing: Respond to ‘warm’ inquiries to understand the interest in...
-
Director, Product Management
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom RSA Security Full timeWhat you’ll achieve: The Director, Product Management provides strategic leader to the company and the Product Management Team. The primary goal is to lead the global product management function to grow our product portfolio and position Outseer as the leading Fraud Solution software provider in the world. This role is instrumental in driving our...
-
Sales Development Representative
3 days ago
Bracknell, Berkshire, United Kingdom 83zero Limited Full timeSales Development Representative (German Speaking) Apply below after reading through all the details and supporting information regarding this job opportunity. Want to work for a fast growing SaaS company, with a culture like no other? Like the idea of focusing on inbound leads? Then look no further! As a Sales Development Representative at our...
-
Sales Development Representative
Found in: Jooble UK C2 - 3 days ago
Bracknell, Berkshire, United Kingdom 83zero Limited Full timeSales Development Representative (German Speaking) Apply below after reading through all the details and supporting information regarding this job opportunity. Want to work for a fast growing SaaS company, with a culture like no other? Like the idea of focusing on inbound leads? Then look no further! As a Sales Development Representative at our...
-
Retail Security Officer
1 day ago
Bracknell, United Kingdom BardWood Support Services Full timeAs a security officer, you will be working in a well-known head office for a retail store, providing safety and security to both staff and visitors alike. You will be monitoring entry and exit points of the site ensuring no unauthorised personnel get onsite. You will be representing BardWood and our client, providing a service to the highest standards in a...
-
Production Planner
6 days ago
Bracknell, United Kingdom Jark PLC Full time**Production Planner** We are recruiting for a Production Planner to work for our client based in the Bracknell area. This will involve expediting the flow of work and materials within or between departments according to daily and weekly schedules. Duties include reviewing anddistributing production, work and shipment schedules; conferring with colleagues...
-
Product Manager
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom Apex Elite Full timeOur client islooking for a talented ProductManager to support their exceptional Product team based inBracknell Berkshire.Product Managersare responsible for a range of products for the duration of theirlifecycle. They oversee product creation development implementationand subsequent evolution with a focus on maximising productmonetisation usage and...
-
Security Officer
2 days ago
Bracknell, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. You will be monitoring various stocksuch as food, drink, and clothing. You will be representing BardWood and our client, providing a...
-
Senior Product Manager
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom Epicor Full timeThe Product Manager, Sr will be responsible for taking a new business idea from prototype to market launch and is accountable for the development, planning and execution of product strategy and requirements. The Product Manager contributes to the overall business plan of the division Duties & Responsibilities Helps to orchestrate strategic direction and...
-
Bracknell, United Kingdom Honda Full time**Date**:10 Nov 2023 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...