Customer Account Administrator
1 week ago
**Customer Account Admin**
Our client a leading engineering company who are locally known as an employer of choice are recruiting an experienced account administrator to join their growing team.
**Job Duties**
- Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
- Generate works orders to facilitate scheduling of purchased items.
- Generate and maintain accurate customer despatch documentation
- Process customer’s orders onto Sage
- Maintain open orders, ensure records are accurate and act upon these efficiently.
- Create and forward the weekly delivery schedule to the customers in preparation for the coming week.
- Liaise with the Production Supervisors to ensure they have the full production schedule information and communicate any priorities to them at daily Production Meetings.
- Monitor lead times and agree these with the Production Manager for all customers.
- Keep customers informed of any changes to the despatch schedule / delivery times as early as possible.
- Arrange with the Costing Engineer for updated pricing on any Engineering Change Orders (ECO’s) and communicate these through to the customer for confirmed agreement.
- Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
- Co-ordinate transport arrangements for delivery of customer orders according to the agreed schedule, and notify the relevant authorities on any oversize loads.
- Record and communicate any customer issues and forward complaints to the Quality Team.
- Keep the Production Manager informed of schedule changes, stock shortages, customer queries etc.
- Actively participate in the conveyor improvement project to support the Production Manager to meet business targets.
- Any other duties, within reason and capability, as agreed with the Production Manager/Senior Managers
**Essential Criteria**
- Good level of secondary education including 5 passes at GCSE level A - D including Maths and English or equivalent
- At least 2 years recent customer service experience
- Demonstrated ability to form and maintain work
partnerships with customers
- Strong organisational, planning & time management skills
- Good communication skills, both oral and written
- Ability to make decisions and use own initiative
- Competent in use of Microsoft Office, particularly Microsoft Excel
- Highly attractive salary
- Variety in your working week
- Exposure to different projects
- Career progression
- Range of other employee benefits
**INDHP**
**Salary**: £23,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Dungannon, County Tyrone: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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