Thrive Apprenticeship

Human Resources

Brentwood, England, GB

Posted on February 26, 2024

**The Opportunity**:
Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for weddings and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

**The Role & Responsibilities**:
**Purpose & Scope of role**

To provide full, accurate administrative support to the HR team. To support the delivery of an effective, customer focused and professional HR service to meet operational needs of the department and the business.

**Employee Lifecycle (40%)**
- Actively support on boarders keeping in touch throughout the first 90 - 180 days. Following up on probations with managers and escalating the requirement for extensions and/or performance plans with the HR Adviser.
- Support key processes within the Employee Lifecycle such as Family Leave requests, probations etc
- Supports the HR SMEs with the delivery of any cyclical HR activities, including Performance & Compensation Planning.
- Day to day management of HR approvals related to workflows within SAGE people such as job titles and org changes.
- Support of the Resource Needs process to ensure all roles are aligned to the resource plan.
- Support ER activity for the Group including disciplinary, grievance, absence etc.

**Administration (40%)**
- To monitor and respond to employee queries raised through the AskHR mailbox. Supporting questions around HR operational processes/policy and payroll queries. Referring issues/questions to other HR colleagues for support where required, managing the response to the query to ensure timely response.
- Provide payroll administration support to the in management of the payroll validation process with 3rd Party provider as and when required.
- To provide support in production of all standard correspondence and letters
- To provide administrative support as required to the whole HR team
- Manage the LMS system and support the L&D Adviser with administration, queries, bookings and reports relating to adhoc & regulatory training and inductions.

**Process Improvement and automation (10%)**
- To educate the employees and line managers as to how they can support themselves though HR Hub self-service, AskHR and other HR systems.
- Identify and support opportunities to enhance and automate HR operational processes.
- Responsible for on-going improvement of HR process & the management/ownership of letter templates, ensuring the employee experience is consistent across the business.
- Identifying opportunities for improvements and automation of processes to enhance efficiency and effectiveness of HR team.

**Data Governance (10%)**
- Compiling and updating employee records in line with document retention and data privacy policies.
- Ensure integrity of the data held on HR systems and support with reporting and development activities.
- Ensure the HR Hub is aligned to the OD of the business and that all people data is accurate and timely.

**The Person**:

- GCSE grade 4/5, C or above in Maths and English are the only academic attainment entry requirement to join us on the programme.
- You must be aged 17 or over at start of the programme in September 2024, no longer in full-time education and eligible to work in the UK

**Reward**:
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that