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2nd Line IT Support

5 months ago

Windsor, United Kingdom eFinancialCareers Full time

Key Responsibilities
- Providing technical support to users with a focus on quick resolution of incidents as well manage and resolution of escalations from 1st line. Taking ownership of the IT and corporate environment of our Windsor office, being the go-to person
- Assist with office networking
- Mentoring junior engineers
- Adhering to change control policies and procedures
- Liaising with vendors, suppliers, and internal teams
- Data centre physical support when needed
- Produce and maintain detailed technical documentation
- Supporting mobile device and management tools
- Corporate Wi-Fi support
- Resolution of monitoring alerts

Core Requirements:
- Backup Administration and Management including tape backups (eg. VEEAM)
- Experience supporting Microsoft technology?products: Azure, Office 365 (Hybrid Exchange, SharePoint Online, Teams, Intune - Endpoint Manager)
- Experience working and supporting Windows Server 2016/2019 (Active Directory, Group Policy)
- Network experience
- Administering security and software updates for multiple systems (eg. WSUS)
- Knowledge of cyber security concepts and products (eg. Mail security, Proxy solutions, Antiviruses, etc.)
- Administration of VMware including VCenter and Horizon
- Excellent communication skills, both written and verbal
- Experience in creating PC builds using system management tools (eg. SCCM or UMS and Windows Autopilot)

Desirable:

- PowerShell / basic scripting
- Possesses ITIL certification and/or experience of working within this framework
- Familiar with Storage Area Networks technologies - SAN arrays and fabrics
- Experience in financial services

**Benefits**:

- Bonus scheme - paid twice a year (usually November & June).
- Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed
- Private medical (BUPA) employee cover - option to purchase cover for partner and family
- Dental insurance - employee cover and option to purchase cover for partner and family
- Life insurance
- Subsidised gym membership