1st Line Support/first Line Technical Support
2 weeks ago
1st Line Support/First Line Technical Support
Type: Permanent
Location: Windsor - on site role initially with potential of hybrid working longer term.
An exciting opportunity to join a market leader who provide entertainment, technology, satellite and control systems/services.
This is great chance to join a small but busy IT Team provide first line level support to their customers. The team is responsible for the support, troubleshooting, maintenance, testing, building and documenting IT & AV Systems.
This role is a 1st Line Technical Support position consists of managing ticket flow, establishing priority, technical escalations and advocating for quality and accuracy in the ticket flow of the department as a whole. You will be the point of contact forthe Support Department and as a result, a focus on consistently high-quality communications is key.
Alongside this you will work on supporting customers and then resolving technical issues.
This is an entry level position within the company with considerable room for advancement. The exposure to a wide range of technical disciplines, technologies and all aspects of our support responsibilities means that the progression of your skill set andexperience with different areas of IT and AV support will be accelerated. As you develop in the role, a training plan based on your own ambitions, areas of interest and the areas the company wishes to focus on will lead to you fast becoming a functional expertin your chosen IT/AV specialty.
Key Skills/Experience and Responsibilities
- Ticket-flow management and escalation per defined procedures.
- Assisting clients with software and hardware issues.
- Performing scheduled server maintenance tasks.
- Assisting with software implementation and systems configuration.
- Providing issue resolution for desktop, server, data, telecommunications, satellite, and A/V systems.
- Testing and performing system upgrades to maintain maximum system reliability.
- Writing and maintaining documentation including technical reports, site information spreadsheets, user guides, etc.
- Performing other duties as assigned by management
1st Line Helpdesk Support/ First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Service Desk/IT Helpdesk/Service Desk Analyst/Helpdesk Engineer/Helpdesk Technician/First Line Support Analyst/1st Line Support Analyst/Junior ITSupport/
-
2nd Line IT Support
2 weeks ago
Windsor, United Kingdom eFinancialCareers Full timeKey Responsibilities - Providing technical support to users with a focus on quick resolution of incidents as well manage and resolution of escalations from 1st line. Taking ownership of the IT and corporate environment of our Windsor office, being the go-to person - Assist with office networking - Mentoring junior engineers - Adhering to change control...
-
IT Support
2 months ago
Windsor, United Kingdom Sheridan Ward Recruitment Services Full time**IT Support** **Salary: £10-13 per hour** A well-established company situated in Windsor are looking for an IT support executive to join their busy expanding team. Have you worked within a busy IT Support tole?Have you provided 1st line support within a business? Have you worked with hardwareand software? Have you worked onsite dealing with hands on...
-
IT Support
2 months ago
Windsor, United Kingdom Sheridan Ward Recruitment Services Full time**IT Support** **£10-£12 per hour!** A well-established company situated in Windsor are looking for an IT support executive to join their busy expanding team. Have you worked within a busy IT Support tole? Have you provided 1st line support within a business? Have you worked with hardware and software? Have you worked onsite dealing with hands on...
-
IT Support
5 days ago
Windsor, Windsor and Maidenhead, United Kingdom Sheridan Ward Recruitment Services Full timeIT SupportSalary: £10-13 per hourA well-established company situated in Windsor are looking for an IT support executive to join their busy expanding team. Have you worked within a busy IT Support tole?Have you provided 1st line support within a business? Have you worked with hardwareand software? Have you worked onsite dealing with hands on technical...
-
IT Support
5 days ago
Windsor, Windsor and Maidenhead, United Kingdom Sheridan Ward Recruitment Services Full timeIT Support£10-£12 per hourA well-established company situated in Windsor are looking for an IT support executive to join their busy expanding team. Have you worked within a busy IT Support tole? Have you provided 1st line support within a business?Have you worked with hardware and software? Have you worked onsite dealing with hands on technical issues?IT...
-
IT Support Engineer
3 weeks ago
Windsor, United Kingdom Involved Solutions Full time**Job Title**: IT Support Engineer **Location**: Windsor (Onsite Initially moving to hybrid working after probation) **Salary**: £25,000 to £35,000 + Benefits We are working with a global leading client who are looking to bring in a new IT Engineer to help with their Client support. The Support Engineer will be providing end user support for a wide array...
-
Personal Lines Underwriter
5 days ago
Windsor, Windsor and Maidenhead, United Kingdom All-Risks Insurance Brokers Limited Full time $55,900Job Description All-Risks Insurance Brokers Limited is a full-service insurance brokerage offering a broad array of property, casualty, life, health, and investment products and services to the residents of Ontario. We offer our customers a choice of high-quality insurance products from a number of reputable and financially secure insurance companies in a...
-
Technical Support Engineer
2 weeks ago
Windsor, United Kingdom NetApp Full timeTitle: Technical Support Engineer Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 126282 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with...
-
Technical Support Engineer
6 days ago
Windsor, United Kingdom NetApp Full timeTitle: Technical Support Engineer Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 126282 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with...
-
IT Support Assistant
2 weeks ago
Windsor, United Kingdom En Route International Full time**Location**:Windsor **Job Type**:Full time, permanent **Benefits include**: - £400 annually towards car parking and travel - Additional £380 annually towards green travel - Life Insurance - Private Health Care - Company pension (after 3 months) - 50% off gym membership - Cycle to work scheme - Flexitime - In person company events **Company...
-
Associate Asset Technical Support Specialist
2 weeks ago
Windsor, United Kingdom Centrica Full time**Associate Asset Technical Support Specialist*** We have an exciting cross training opportunity for anyone looking to expand their operational knowledge of BESS (Battery Energy Storage Systems), ICS (Industrial Control Systems) and surrounding OT (Operational Technology) Cyber Security. The Control Room is based in Windsor and we can be flexible on shift...
-
Mechanical Supervisor
5 days ago
Windsor, United Kingdom Antac Support Services Full timeWe have a fantastic, rare opportunity for a Working Mechanical Supervisor to join our highly skilled M&E Division working on commercial around Hampshire and Surrey on a permanent basis. You will report to the Mechanical Project Manager and be responsible for overseeing a team of engineers ensuring that all works carried out are done so safely and...
-
First Aider
3 weeks ago
Windsor, United Kingdom LEGOLAND Parks Full time**First Aider** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full Time Fully Flexible; working 5 days out of 7, covering hours that can be between 08:30am - 07:00pm **Pay**:up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions...
-
Chef de Partie
4 weeks ago
Windsor, United Kingdom Team support staff Full timeWe are seeking a skilled Line Cook to join our culinary team. As a Line Cook, you will be responsible for preparing and cooking meals according to our recipes and guidelines. Your expertise in food preparation and culinary techniques will contribute to the overall success of our restaurant.45hrs working week on a rota basis - taking turns to work weekends...
-
Families First Team Parenting and Family
2 weeks ago
Windsor, United Kingdom Achieving for Children Full timeInternal Opportunity The main purpose of this post is to hold a small complex caseload of children, young people, and families who are being supported by the Families First Team alongside their allocated Social Worker. About the role This post will be based in our Families First team which is an ‘invest to save’ project meaning success will be based...
-
Families First Team Senior Family and Parenting
2 weeks ago
Windsor, United Kingdom Achieving for Children Full timeInternal Opportunity The role will be responsible for the operation of the Outreach service within the Families First Team whilst holding a small complex caseload of children, young people, and families who are being supported by the Families First Team alongside their allocated Social Worker. About the role This post will be based in our Families First...
-
Support Worker
2 weeks ago
Windsor, United Kingdom CCS Care Recruitment Full timeSupported Living Care **Position**: Support Worker **Pay Rate**: £10.65 - £15 Per Hour **Job Summary** We are seeking compassionate and empathetic individuals to join our team in Windsor as Support Workers. In this role, you will provide emotional and practical support to individuals in need, helping them lead fulfilling and independent lives. Your...
-
Mechanical Supervisor
5 days ago
Windsor, Windsor and Maidenhead, United Kingdom Antac Support Services Full timeWe have a fantastic, rare opportunity for a Working Mechanical Supervisor to join our highly skilled M&E Division working on commercial around Hampshire and Surrey on a permanent basis.You will report to the Mechanical Project Manager and be responsible for overseeing a team of engineers ensuring that all works carried out are done so safely and...
-
Assistant Administrator
1 month ago
Windsor, United Kingdom Reed Business Support Full timeWe are currently looking for an Admin Assistant in the Slough Windsor area to work as part of a successful team with the office manager. Our client likes to promote from within so you will get an opportunity to further your career. - S/he shall establish and maintain good relationships, colleagues, suppliers, contractors and other professionals. - S/he shall...
-
Data and Examinations Manager
2 months ago
Windsor, United Kingdom Reed Business Support Full timeWe are looking for an Examinations and Data manager for a permeant opportunity within Education in the Windsor / Slough area. This role is a full time post and is NOT Term Time Only. You will be responsible for: - Working with her/his line manager and the senior leadership team (SLT) to develop and maintain an effective data management system, which is...