Hotel Receptionist

6 months ago

Egham, United Kingdom Great Fosters Hotel Full time

**£19,188.48 per annum, (£17,588.48 + £1,600 per annum guaranteed service charge payment paid quarterly)**

**The Place**

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

**The Role**

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.
- 4 days, 32 hrs per week including weekend shifts
- A mixture of early shifts 7.00am to 3.30pm and late shifts 02.30pm to 11.00pm
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing ‘end of day’ procedures

**Requirements**:

- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guest’s.
- Organised and good attention to detail
- Accurate data entry and computer work

**Job Types**: Full-time, Permanent

Pay: £19,188.48 per year

**Benefits**:

- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Night shift
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Quarterly bonus
- Tips

Ability to commute/relocate:

- Egham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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