Housing Support Worker

7 months ago

Leeds, United Kingdom Turning Lives Around Full time

Please note that this position is a 9 month temporary maternity cover role with the possibility of extension at the end of the term.

**SPECIFIC REQUIREMENTS OF THE POST**

Immediate support and accommodation is provided by OWL Emergency, Turning Lives Around Young Person’s Emergency Access part of Our Way Leeds.

Here young people, largely aged 16-25 years-old who are homeless with additional vulnerabilities, can be quickly referred to access 24 hrs emergency accommodation and support.

The scheme has nine emergency beds, providing short term accommodation, plus three shorthold tenancies enabling a longer stay.

**PURPOSE OF THE POST**

To undertake a key workers role and to address and manage risks to individuals and provide practical support.

As this is a 24 hour staffed service it is essential that the post holder can work a shift work pattern that encompasses early, late and day shifts, weekends and bank holidays according to the needs of the service. Shift changes may be required at short notice.

**DUTIES AND RESPONSIBILITIES OF THE POST**

The job description is issued as a guide to the main duties and responsibilities of the post; it is not intended to be definitive.
- Communication_
- Communicate effectively with different stakeholders - clients, carer’s, colleagues.
- Development of effective relations with individuals and organisations
- To represent the service positively and professionally at organisational and external meetings.
- To attend as required multi agency meetings coordinated by the single point of access to discuss specific cases where additional flexibility is required.
- Maintain & provide accurate and appropriate records and reports as required
- To provide information about OWL Emergency, TLA and OWL to people/agencies interested in the organisation’s work.
- Co Production_
- To work collaboratively with others particularly - clients, staff team, professionals from partner agencies and commissioners to provide a high quality and responsive service.
- To work in partnership with the young person’s pathway providers. To establish and maintain links and good relationships with other pathway providers, key referral agencies/organisations to ensure a multi-disciplinary approach to client’s needs.
- To work alongside the Scheme Manager to promote and develop a team commitment to client empowerment and peer mentoring in line with TLA’s policies and procedures.
- Work at all times as part of a team, this includes working with other staff, attending, team and staff meetings and developing a teamwork approach to all aspects of the organisation's work
- Service Delivery_
- To deliver services effectively to clients, carers, stakeholders i.e. commissioners, colleagues.
- To work towards agreed service targets.
- Maintain relevant written/electronic confidential records in line with Data Protection legislation and TLA’s policies and procedures
- To adhere to referral, allocation and admission process of the service
- Monitor & review the support given and outcomes achieved in relation to assessed need and individual goals.
- To ensure clients are given comprehensive information and advice regarding appropriate housing and support options with the overall aim of seeking positive outcomes within the service move on timescales
- Ensure that all anti-social behaviour incidents and complaints are investigated and appropriate action taken
- Be able to use computer/laptop and data collection software and be able to carry out administrative & monitoring tasks associated with the running of the service.
- Provide monitoring information and reports as part of funding and organisational requirements and for TLA Trustees/Supervisory Boards as required
- Carry out administrative and monitoring tasks associated with the running of the service
- To take appropriate action in line with TLA policy and procedures in instances where the Licence Agreement is broken.
- Assist with the induction and supervision of the work of volunteers, students or work placements including supporting them to carry out support work tasks
- To prepare accommodation for re-letting to maximise availability as and when directed by the Scheme Manager
- To operate within the aims, policies and practices of OWL Emergency, TLA and OWL at all times.
- To be a committed member of a team working flexibly to facilitate and enable full service delivery
- Client Support_
- Undertake a key worker role with a small case load of clients
- Undertake comprehensive risk and needs assessments, support plans and reviews with clients, centred on their needs. Devise support plans that will meet desired outcomes.
- To provide appropriate and high quality support to clients in a range of ways that meet identified need.
- Support clients to achieve their individual goals in line with the OWL Emergency remit, with a key focus on maintaining their accommodation and a positive move on.
- Help clients to gain the skills they need to live indep

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