Senior Supervisor Domestic Services

1 month ago

Kingston upon Hull, United Kingdom O.C.S. Full time

Your main aim will be to supervise staff delivering the domestic services.

You will report to the Domestic Services Manager Based at Hull Royal Infirmary, and will also be required to support and visit Castle Hill Hospital, as necessary.

**You wi**ll also**
- Manage and supervise domestic supervisors and domestic and housekeeping staff.
- Be responsible for cleanliness monitoring outcomes, ensuring a proactive approach to managing standards is delivered, ensuring corrective actions are taken for any failed area.
- Assist with design and implementation of any service developments designed to create a better OCS service standard, which can also increase rates of productivity and customer satisfaction
- Responsible for the day-to-day co-ordination and monitoring of the domestic service provided, identifying changes in service provision with the Domestic Manager.
- Communicate and liaise with all levels of staff on possible technical matters regarding essential cleaning.
- Responsible for updating work schedules.
- Responsible for carrying out quality monitoring audits utilising the Ambient electronic auditing system and reviewing quality control systems with supervisors, completing documentation on a daily/weekly/monthly basis
- Responsible for dealing with all complaints quickly and efficiently ensuring all relevant documentation is completed.
- Bringing to the attention of the Domestic Manager any matters of a more serious nature that may affect the smooth running of the department.

**To succeed in this role you will need**:

- Good working knowledge of Microsoft Office packages including Word and Excel
- Excellent communicate skills and fluent in English.
- Ability to write reports.
- Previous experience in the Supervisory role
- To be fully conversant with all aspects of cleaning techniques
- To have a technical knowledge of cleaning procedures, cleaning equipment and infection control procedures
- To have a sound knowledge and understanding of how a hospital operates on a day-to-day basis

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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