Hospitality Supervisor

3 weeks ago

Leeds, United Kingdom CP Staffing and Events Full time

**Job title: Hospitality Supervisor**

**Responsible to: Chef Manager**

Location: Leeds city center

**Purpose**

To maintain the highest standards of service presentation, cleanliness and working as part of the team with great customer care skills.

**Key accountabilities**

**Food and service**

**To create and serve imaginative food**

To support the chef manager and supervise the Hospitality Assistants in the delivery of Hospitality to staff and clients. This includes food & beverage service, setting up and clearing of rooms, and assisting with washing up with the hospitality team.

To ensure the counters and front of house are maintained to the highest standards, in terms of presentation and cleanliness.

To be willing to undertake any training to enhance the role as necessary.

To supervise the pot wash as necessary

**To supervise and ensure crockery and cutlery are clean and highly polished.**

To ensure you and your team have good communication with reception and their team leader.

To ensure regular weekly meetings take place with reception to discuss up and coming business, and also, so any issues can be dealt with effectively and promptly.

To ensure you communicate well with the hospitality team, have daily team briefings.

To ensure effective working relationships with the kitchen team so Hospitality is delivered promptly and to the highest of standards.

To assist the chef manager in paperwork, which includes ordering, stock take, weekly rotas and hospitality recharges.

To be competent in using IT systems and procedures for taking and delivering catering requests, training will be given.

To advise the customers on the menu choice of the day and serve food appropriately.

To work to the hours of the business needs - events/fine dine etc.

To have client confidentiality.

To be a good team member and maintain a positive attitude

To develop good customer relations, promoting good customer care to enhance the customer experience in the restaurant.

If any changes or substitutions to ingredients are made to the dishes prepared, please ensure that the Manager and all staff concerned are informed and menus must be amended to incorporate these changes

**Administration and policy**

To assist the chef manager with recruiting of staff and use of agency employees.

To address all site and client personnel appropriately.

To ensure the kitchen is maintained to the highest standards of cleanliness.

To ensure correct stock rotation and food storage procedures.

Where required to take temperatures of equipment and / or food and record and assist the chef manager in collating all due diligence on a weekly basis.

To supervise cleaning duties to the required standard including equipment, walls to 6ft, floors, fixtures, fittings, pots, pans, cutlery, crockery, glassware etc. and use the correct chemicals. To ensure that cleaning schedules are signed weekly and filed away correctly.

To ensure all hygiene and cleaning procedures are adhered to.

To always wear the full correct Company uniform in a clean and tidy fashion.

To use the Personal Protective Equipment provided.

To assist with any other duties as required by the Unit Manager.

To attend any reasonable request by the Unit Manager.

To report any customer complaints and take some remedial action if possible.

To report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate or possible.

To relieve in other duties to cover periods of holiday, sickness etc.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: INDREC

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