Hospitality Supervisor- Royal Armouries- Leeds
8 months ago
As a Hospitality Supervisor, you will play a key role in ensuring the smooth operation of our hospitality services. You will be responsible for overseeing and coordinating the daily activities of our front-of-house team, maintaining high standards of service, and contributing to the overall success of our service. This role could lead to progression in to Events Manager Role.
**Responsibilities**:
- Supervise and lead the front-of-house team, including servers, hosts/hostesses, and other hospitality staff.
- Ensure exceptional guest service by maintaining a welcoming and efficient atmosphere.
- Train and mentor staff to uphold service standards and adhere to company policies.
- Monitor and manage day-to-day operations, including reservation management, guest interactions, and service delivery.
- Collaborate with other departments to ensure seamless communication and coordination.
- Handle customer inquiries, feedback, and complaints with professionalism and resolution-oriented approach.
- Oversee inventory management and coordinate with relevant departments to ensure adequate supplies.
- Implement and enforce health and safety regulations to create a safe environment for guests and staff.
**Qualifications**:
- Proven experience in a supervisory role within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Attention to detail and a commitment to maintaining high standards.
- Familiarity with health and safety regulations.
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