Bank - Outpatient Hca

**About The Role**:
**Find new ways to improve the patient experience**

If you are an experienced Healthcare Assistant with a strong understanding of how a Outpatient team operates then we could have just the role for you.

We are looking for a Outpatient Healthcare Assistant to join our Outpatient team at our Shepton Mallet Hospital.
- Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. It’s a chance to be part of an agile and innovative healthcare company that’s determined to help our partners introduce new ideas and new ways of working, and it’s an opportunity to pursue a rewarding career as a key member of a caring team.

**What you'll be doing**:
You will be a vital member of the outpatient team. You provide providing clinical and non-clinical support within the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.

You will provide a professional and patient focused clinical and administration and reception tasks, supporting the clinical team within the unit under the direction of a professionally qualified worker

You will support to the nursing staff, ensuring a safe and effective clinical service is provided to all users across the outpatients department, this will involve liaising with other multi-disciplinary teams, PACU, Theatres, Radiology and the Ward as required.

Also participating in the pre-assessment of patients under supervision, undertaking basic tests and investigations and chaperoning.

You will provide a patient focused service within the unit, expanding the role appropriately under supervision and guidance of a registered nurse and acting as a clinic co-ordinator in the absence of the OPD clinic coordinator, and to facilitate efficient and timely patient pathway.

**What we’ll look for in you**:
The role involves direct contact with patients and their families on a physical and psychological level and therefore you need to be empathetic, friendly and have with good interpersonal skills as well as;
- The ability to promote safe patient care
- The ability to recognise and give priority to the needs of patients while maintaining respect, dignity and having an individualised approach to patient services
- Good basic communication and interpersonal skills
- Excellent Telephone manner

**What you can expect in return**
- Flexible shifts that enable you to work around other commitments
- Varied career development opportunities

**Applicants must have the right to work in the UK