Receptionist

**About The Role**:
**UNLOCK YOUR BEST WORK LIFE**

**+ make a difference for every patient**

Are you an experienced Receptionist with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.

Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings. Practice Plus Group Hospital, Shepton Mallet has been rated Outstanding by the CQC*, putting it at the very top of the regulator’s quality ratings.

Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. It’s a chance to be part of an agile and innovative healthcare company that’s determined to help our partners introduce new ideas and new ways of working, and it’s an opportunity to pursue a rewarding career as a key member of a caring team.

**Working 37.5 hour a week. The hours we operate are between 6am - 8pm and from Monday to Sunday - **Due to this the shifts **work on** a rota system so they will vary week on week.**

**Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them.**

To see what its like working for the Practice Plus Group, please see the video of testimonials below

**What you'll be doing**:
As a Receptionist at Practice Plus Group Shepton Mallet you will provide a comprehensive receptionist service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding.

Providing an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.

You will answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages, using a PBX/ switchboard.

You will also provide advice in all matters relating to patient’s appointments, both by telephone and face to face.

You will process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives

Booking outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists

You will also be responsible for booking patient transport as requested, to call taxis for patients or visitors. To occasionally arrange return transport for visiting Consultants

**What we’ll look for in you**:
You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

**You will have**:

- Excellent communication and interpersonal skills
- The ability to stay calm in difficult circumstances.
- Comfortable working using your initiative, follow instructions and prioritise a busy workload
- Strong communication skills (Written and Phone)
- Substantial reception experience in Healthcare or service sector

**What you can expect in return**
- An extensive range of wellbeing and lifestyle benefits
- The support you need to grow in your role and continue your professional development
- 25 days annual leave that increases with service plus bank holidays

**Applicants must have the right to work in the UK