Housekeeper/receptionist (Mch44)

Tasks

Mission for Housekeeper/Receptionist

To ensure that our properties are maintained and presented to the highest standard possible
- guests entering a property should always feel like they are the first one to have ever stayed at the property. To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way - going above and beyond what is expected of us.

Outcomes
- To conduct a check-out inspection
- To report any issue detected
- To accurately estimate cleaning hours - obtain required information from Property Management System
- To ensure supplies are available as necessary
- To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need.
- To provide basic housekeeping duties including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
- To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets.
- To transport dirty linens to correct areas to be cleaned and to restock areas with clean linens.
- To Clean communal areas as and when required - collaborate closely with Property Manager and Maintenance Personnel in doing so
- To ensure gardens look fully tidy and clean at all times
- To ensure paved areas/slabs to be weed-free at all times
- To Ensure the security of the building and guests
- To actively detect guests’ needs and resolve them
- To serve guests by any means of communication they require
- To ensure smooth check-in and check-out tasks
- To maintain updated records of bookings and payments in our Property Management System
- To deal with special requests from guests
- To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
- To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
- To oversee maintenance and repairs in individual rooms and common areas.
- To place supply orders when necessary
- To set up restaurant for breakfast
- To prepare and serve healthy breakfast and afternoon tea
- To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
- To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
- To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens

**Requirements**:

- Efficiency
- Honesty/integrity
- Attention to detail
- Proactivity
- Enthusiasm
- High standards
- Flexibility

Recruitment Checks
- Authorisation to stay/work in the UK
- ID Card
- Proof of Address