Waiter - Oxford
2 weeks ago
Blue Arrow and currently looking for flexible front of house employees to support our busy clients.
Roles & Responsibilities
- As Waiting Staff you will have:
- Excellent customer service skills and outstanding people skills; confident interacting with customers and dealing with customer complaints/queries/questions
- Ability to build relationships with colleagues and customers, ensuring mutual satisfaction
- Active listening and effective communication skills
- Able to confidently work in a team but also individually
- Attentiveness and patience for customers
- Strong organisational and multi-tasking skills
- Ability to perform well in a fast-paced environment
- Keen product awareness
- Aware of customer allergens and intolerances, and how to deal with them
- Proactive approach to tasks and duties
- Experience using point of sale systems and cash handling Personal traits
As Waiting Staff you will:
- Prepare tables by setting up linens, silverware and glasses, arranging table settings and maintain a tidy dining area
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Greet and show customers to their tables
- Present a variety of menu options and daily specials to customers, and share additional information about each table with restaurant team and kitchen team where necessary
- Advise on the best food and drink choices for each customer and answer questions. Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic drinks as well as food with alcohol content
- Take accurate food and drinks orders; this could be using a tablet/specific software, by hand via an order slips or by memory
- Communicate order details to the kitchen staff
- Check the quality of the final servings and resolve any issues, check dishes and kitchenware for cleanliness and presentation and report any problems
- Deliver food and drink orders to the table deftly and accurately
- Guarantee compliance to cleanliness standards
- Carry used plates, glasses and silverware to kitchen for cleaning
Qualifications/Licences/Certifications Essential
- High/secondary school education and basic maths
- Competent level of English spoken and written
- Ideally proven/previous work experience as a Waiter/Waitress
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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