Executive Head Housekeeper

7 months ago

Manchester, United Kingdom Hilton Manchester Deansgate Full time

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
- **Yearly rate of up to £42,000 plus Bonus**:

- **Smart uniform provided **and laundered
- **Free and healthy** **meals** when on duty
- **Complimentary access to wellness facilities**, featuring a pool, gym, sauna and steam room
- **Team events and initiatives** such as cinema visits or staff parties, team treats and wellness days
- **Grow your Career**:

- **Personal Development** programmes designed to support you at every step of your career
- **Team Member Referral Program**:

- **Peoples pension** with employers contribution
- **High street discounts**:with Perks at Work
- **Holiday**: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Guest Experience Day **after successfully passing probation

**What will I be doing?**
- Oversee housekeeping operations
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Housekeeping/Laundry team
- Competent in property management systems
- Assist other departments wherever necessary

**What are we looking for?**
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A successful track record of managing a large team
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
- Strong organizational, budget management, and problem solving skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company**

IND02

Pay: Up to £42,000.00 per year

**Benefits**:

- Company pension

Work authorisation:

- United Kingdom (required)

Work Location: In person

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