Customer Service Advisor

2 weeks ago

Rotherham, United Kingdom Pearson Education Ltd Full time

An opportunity has arisen to join one of the UK's leading education businesses, on a temporary basis to assist with the processing of over 9 million examination papers.

At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

**The Role**

We have many different job roles available that fall under the customer service banner, but all involve liaising with schools and learners to help resolve issues and ensure that all our customers enjoy a world class service. Strong admin and IT skills are also required.

Experience within a phone based customer service or contact centre setting would be an advantage but is not essential as full training would be provided. What’s important is that you recognise the importance of what we do and the role you would play in helping deliver exam results.

The position will start mid-May and is expected to last 6-8 weeks in the first instance however there could be opportunities for strong applicants to stay with the business on a longer term basis in as some contracts may be extended.

**Work Pattern**

Working hours will be 37.5 hours per week, Monday - Friday and will be based broadly around office hours, however overtime (paid at time and a half) may be required.

At Pearson, we aim to reflect the world we live in at every level of our business. Having a diverse workforce is really important to us, and we always seek to hire the best people who share our values, drive initiatives and improve results.

**Diversity and Equality**

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.

**Job Types**: Full-time, Temporary contract
Contract length: 2-3 months

**Salary**: £10.90 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Expected start date: 15/05/2023

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