Helpline Administrator

Jackson Hogg is supporting a Nationwide Professional Services company in their search for a Helpline Administrator on a 6 month contract based in Sunderland.

Hybrid Working - 2 days in the office and 3 days from home

**Job purpose**:
To deliver a high quality and efficient administration service across the Helpline operational teams, ensuring all first line queries are managed effectively and in line with contractual requirements.

**Main duties and responsibilities**:

- To provide administration support across the Helpline team, covering all administrative functions to meet business demand.
- Responding to all first line queries as they arrive to the team, ensuring they are responded to, or dealt with, in an effective and efficient manner.
- General administration including organising meetings and events, preparing papers, photocopying, scanning, occasional minute taking and answering the telephone.
- To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
- To keep all relevant records and information pertaining to area of responsibility and report information where necessary your line manager, working within the agreed administration procedures.
- To ensure that line manager is fully informed of any issues which may affect the quality of service provision.
- To update and maintain systems, including creating systems to gather and monitor information and produce relevant reports.
- To effectively and promptly resolve queries.
- To process complex data accurately and in a timely manner.
- Completion of purchase orders and good received.
- To undertake any other duties as required by Line Manager.

**Personal Specification**
- Good basic level of education and good command of the English language
- Level 2 (or equivalent) qualification in Business Administration and/or Business Services.
- Recent experience of working in an administration role, to include dealing with telephone enquiries and accurate data input.
- Comprehensive experience & working knowledge of MS Office.
- Good organisational and inter-personal skills.
- Able to communicate effectively both orally and written, at all levels.
- Able to make notes and summarise meetings.
- Ability to work to tight deadlines.
- Ability to deal politely and tactfully with a wide range of stakeholders at all levels.
- Able to adapt quickly to changing circumstances.
- Experience of raising purchase orders.
- Willing to develop skills by undertaking further training where required

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £21,500.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person