Customer Service Advisor

2 days ago

Armagh, United Kingdom RedDot Full time

**About the role**

As a Customer Service Advisor, you’re the expert on the other end of the line. You’ll help our customers with their TV, broadband, home phone or mobile phone services, handling a range of queries from our customers, including technical and fault reports, to bill payments and credit issues - aiming for smiles all round.

You’ll spot opportunities to promote amazing products and services that customers aren’t taking advantage of - and explain exactly what there is to love.

You have the freedom to be creative and think out of the box to get a resolution for all customer queries. We want you to have great interactions and conversations with our customers ensuring you are resolving things first time; you will have access to a vast bank of knowledge, tools and systems which will support you achieve a resolution for our customers.

You won’t need any technical knowledge - we’ll teach you everything you need to know about how to deliver the best customer experience.
**Working from home approach**

We understand that work is something you do, not somewhere you go. That's why we strive to provide a flexible workplace where you can enjoy a combination of working from home and office-based working.

After your 4-week full time induction, which will be based in our office, your working week could look something like this: 2 days a week in the office and 3 days a week working from home.
**The must haves**

To be considered, you must have the following experience:

- Living in Northern Ireland
- 6 months minimum in a customer facing role - face to face or over the phone
- Be comfortable working in a fast-paced environment where the customer always comes first
- You’ll be passionate about building great relationships with our customers
- Enjoy working towards targets
- Be adaptable to change and flexible in your approach
- Have a positive attitude and a willingness to learn
**What's in it for you?**

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters.

All work and no play just aren’t our style We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

You’ll find the full list of benefits on our careers site, including:

- Basic salary of £21,420 per annum
- 25 days annual leave, plus bank holidays and your birthday off every year
- You’ll work 37.5 hours per week 5 days out of 7 on rotational shift patterns between Monday to Sunday 8am - 9pm.
- You can work from the comfort of your own home - This is a fully remote role
- We will provide you with the necessary computer and kit to get you started, with no expense to yourself
- We will provide you with fully paid training is included to prepare you for this role
- Offer you a monthly bonus of up to £650
- 28 days paid holiday a year and one extra day for every year of service
- Fortnightly pay
- Access to a range of leadership programmes
- A substantial discount on a TV and broadband package from a leading television provider
- Support all the way through you career
- pension scheme
**What will happen next**:
**Good luck - we can’t wait to hear from you**
**About Us

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