Complaints Officer

4 weeks ago


Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.

**Complaints Officer**:
Do you enjoy solving problems for customers? Are you passionate about ensuring customers experience a great service? If this sounds like you, and you also thrive on investigating issues and collaborating with colleagues to resolve them, we'd love to hear from you

**The Role**:
We are looking for individuals who will take ownership of the complaint process from start to finish, achieving a fair and consistent customer outcome in line with company policies and procedures and in accordance with regulatory guidelines.

**What we're looking for**:

- Experience dealing with complaints in an FCA regulated industry
- Proficient telephone manner and communication skills
- Great letter writing skills
- Passion for the customer
- Empathy
- A friendly and caring nature

**What you'll get in return**:

- Salary range - £24,000 - £27,5000 DOE
- The chance to make a real impact on the customer journey
- Opportunities to progress
- £1000 annual learning budget to spend on your personal development
- 28 days holiday (plus bank holidays)
- Medical insurance

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.

**Diversity and Inclusion**:
**How to Apply**:


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