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Service Advisor

2 months ago

King's Lynn, United Kingdom Thurlow Nunn Full time

King's Lynn

Service

Full time

Permanent
- We are currently recruiting a **Service Advisor** for our **King's Lynn** branch. The Service Advisor will greet all customers bringing their car in for service and repairs, confirm the booking details and progress the job through the workshop.The Service Advisor will keep customers up to date on the status of work being carried out, up sell additional work and products and answer any questions regarding technical problems, warranties, services and repairs.Working closely with the Service Manager, the Service Advisor will provide an exceptional level of customer care at all times to ensure a positive experience and repeat business year after year.**We are looking for the following**
- Experience of delivering exceptional customer service
- Excellent interpersonal skills with the ability to build relationships
- Strong organisational skills and an eye for detail
- Competence in Microsoft packages
- Flexibility to work long hours including weekends on a rota basis

**Company benefits**
- A competitive salary plus bonus
- 31 days annual leave (including bank holidays)
- Pension scheme
- Life assurance
- Free comprehensive RAC cover
- Cycle to work purchase scheme
- Preferential parts, service and labour rates
- Discounts on new and used vehicles for you and your immediate family
- Free access to health and wellbeing support services
- Free refreshments
- As a family owned business we have values which we encourage our colleagues to demonstrate at all times; **Professional, Trust, Respect, Caring and Together.**

**Why Work For Us?**
- Thurlow Nunn is a family-owned, people-driven business which has been established for over 145 years. Our team of nearly 400 employees, span a variety of roles, across 11 sites throughout Norfolk, Cambridgeshire, Suffolk, Milton Keynes and Bedfordshire.
- Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
- If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

**Salary**
- Competitive + bonus scheme**Hours**
- Monday to Friday 8.00am to 6.00pm, 1 hour for lunch, alternate Saturdays 8.00am to 1.00pm**Benefits**
- 31 days annual leave (including bank holidays) - Pension scheme - Life assurance - Free RAC breakdown cover - Cycle to work purchase scheme - Preferential parts, service and labour rates - Discounts on new and used vehicles - Aftersales discounts - Access to health and wellbeing support services - Free refreshments - Employee discount platform - Recruitment Referral Incentive Scheme - Employee Assistance Programme (EAP)**Closing date**
- 08-04-2024