Senior Customer Service Advisor
3 weeks ago
Overview:
**Who we are**
**This position is working 40 hours per week Mon-Fri 9am-6pm.**
**The salary is: £28,416.40 + 48p/ph temporary cost of living allowance + bonus + benefits.**
We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to your salary you will receive a comprehensive training program, 25 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more
**The department and team**
The Senior Customer Service Advisor will support the customer service manager in co-ordinating the customer service functions of the distribution centre, ensuring the efficient, resilient and cost effective fulfilment of all customer requirements. In addition they will liaise closely with internal and external customers to ensure all customer service and performance targets are met and exceeded.
**Responsibilities**:
- To drive a customer focus approach across all activities and ensure the customer service team is a centre of excellence, maintaining outstanding customer service both internally and externally- Ensuring timely order capture from the team- Co-ordinating the communication process to ensure that all customers are kept up to date- Assisting in the management of the customer escalation and complaint process- Analysing customer service and commercial information to propose innovative ideas and enhance the overall function.- Liaising closely with all other functions with a customer service angle negotiating on the best fit solution- Responsible for the production of reliable and accurate reports of department performance and wider teams- Ownership of the phone management system- Communicating effectively at all times - holding regular organised meetings, as well as ad hoc catch ups, with your teams to help them understand their key priorities.- Coach and develop Customer Service Advisors to ensure that world class customer service is maintained across the team- To provide cover during the Customer Service Manager absence
Qualifications:
- Demonstrable experience of working in a customer focused organisation and ability to nurture and cultivate a truly customer focused culture within your own team and the wider business.
- Demonstrable experience of team leadership operating at a supervisory level. Evidence of ability to influence peer group and superiors to achieve excellence in customer service.
- Subject Matter Expertise and a thorough knowledge with hands on experience of a Customer service.
- A passion for encouraging team work, with an innovative approach to issue resolution - being creative and continuously developing new ways to improve performance.
- A focus on promoting a culture where all employees are engaged, able to voice their suggestions and ideas.
- Excellent team management and customer relationship skills, both internal and external.
- An analytical fact based approach with a good understanding of reporting and recording performance statistics.
Personal Qualities:
- Is self-motivated
- Is comfortable working in a fast pace environment
- Is customer focused
- Has an outgoing and confident personality
- Is flexible and adaptable
- Enjoys working with & developing people
- Is a natural leader
- Has good communication skills
- Wants to exceed expectations
- Is performance management focused
- Has ambition to progress in a growing business
-
Senior Customer Service Advisor
2 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **Who we are** **This position is working 40 hours per week Mon-Fri 9am-6pm.** **The salary is: £28,416.40 + 48p/ph temporary cost of living allowance + bonus + benefits.** We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We’re also...
-
Senior Customer Service Advisor
3 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **40 hours per week, working 9am to 6pm** Monday to Friday.** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the crucial link between our customers and the supply chain. The Senior...
-
Senior Customer Service Advisor
3 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **40 hours per week, working 9am to 6pm** Monday to Friday.** **Working from our Portbury distribution centre (BS20 7XE)** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the crucial link...
-
Customer Service Advisor
2 weeks ago
Portbury, United Kingdom Corr Recruitment Full timeA Customer service advisor is required for a food distributor located in Portbury, Bristol BS20. This is great opportunity to join a successful team to maintain excellent customer service both internally and externally. You will be responsible for order processing, the management of of accounts and dealing with inbound and outbound calls using spreadsheets...
-
Customer Service Advisor
4 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working x hours per week, any x in x days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...
-
Customer Service Advisor
3 days ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working x hours per week, any x in x days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...
-
Customer Service Advisor
1 week ago
Portbury, United Kingdom apetito Full timeOverview:The Role and Teamapetito's aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are responsible for order processing, ensuring they provide sufficient lead time to enable the distribution team to deliver on time as ordered. However, the team also have a broader role to...
-
Customer Service Advisor
3 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **This position is working 40 hours per week.** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are responsible for order processing, ensuring they provide sufficient lead time to enable the distribution team to deliver on time...
-
Customer Service Advisor
3 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are responsible for order processing, ensuring they provide sufficient lead time to enable the distribution team to deliver on time as ordered. However, the team also have a broader...
-
Customer Service Advisor
2 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **This position is working 40 hours per week - Mon-Fri** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are responsible for order processing, ensuring they provide sufficient lead time to enable the distribution team to deliver...
-
Customer Service Advisor
1 day ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **40 hours per week, 8am to 5pm Monday to Friday.** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the crucial link between our customers and the supply chain. The Customer Service Advisor...
-
Customer Service Advisor
2 weeks ago
Portbury, United Kingdom apetito Full timeOverview: **The Role and Team** **40 hours per week, shifts from 7.30am to 5.30pm, Monday to Friday.** **Working from our Portbury distribution centre (BS20 7XE)** apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the...
-
Customer Service Advisor
1 week ago
Portbury, United Kingdom Corr Recruitment Full timeWe are looking for a Data entry / Office Administrator and a Customer Service Agent to work in Portbury for a friendly building supplies business with great staff retention. Your job duties would include contributing to pricing team and Customer Service with excellent customer service and the ability to meet clients needs. There are several different roles...
-
Customer Service Advisor
4 weeks ago
Portbury, United Kingdom Corr Recruitment Full timeWe are looking for a Data entry / Office Administrator and a Customer Service Agent to work in Portbury for a friendly building supplies business with great staff retention. Your job duties would include contributing to pricing team and Customer Service with excellent customer service and the ability to meet clients needs. There are several different roles...
-
Customer Service Advisor
2 hours ago
Portbury, United Kingdom Corr Recruitment Full timeWe are looking for a Data entry / Office Administrator and a Customer Service Agent to work in Portbury for a friendly building supplies business with great staff retention. Your job duties would include contributing to pricing team and Customer Service with excellent customer service and the ability to meet clients needs. There are several different roles...
-
Customer Service Advisor
2 weeks ago
Portbury, United Kingdom Corr Recruitment Full timeWe are looking for a Data entry / Office Administrator and a Customer Service Agent to work in Portbury for a friendly building supplies business with great staff retention. Your job duties would include contributing to pricing team and Customer Service with excellent customer service and the ability to meet clients needs. There are several different roles...
-
Customer Service
3 weeks ago
Portbury, United Kingdom Corr Recruitment Full timeA Customer service advisor is required for a food distributor located in Portbury, Bristol BS20. Monday to Friday 08:00-17:00. Paid weekly every Friday. Leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals. Our business customers include hospitals, care homes, schools, nurseries and other...
-
Customer Service Call Handler
3 weeks ago
Portbury, United Kingdom Corr Recruitment Full timeA Customer service advisor is required for a food distributor located in Portbury, Bristol BS20. This is great opportunity to join a successful team to maintain excellent customer service both internally and externally. You will be responsible for order processing, the management of of accounts and dealing with inbound and outbound calls using spreadsheets...
-
HR Advisor
4 weeks ago
Portbury, United Kingdom Gist Ltd Full timeAt the heart of our operation are our wonderful HR Teams. Our **Portbury** site is on the hunt for a dynamic and passionate individual to help drive the HR agenda and partner with the business by joining the team as an **HR Advisor.** We are looking for a true HR professional with lots of energy, drive and aspirations to advance their career. **What’s the...
-
HR Advisor
2 hours ago
Portbury, United Kingdom Gist Ltd Full timeAt the heart of our operation are our wonderful HR Teams. Our **Portbury** site is on the hunt for a dynamic and passionate individual to help drive the HR agenda and partner with the business by joining the team as an **HR Advisor.** We are looking for a true HR professional with lots of energy, drive and aspirations to advance their career. **What’s the...
