Lifestyle Host

**Overall scope of the function**:
Fully responsible and accountable for Front Office operations.

Areas of responsibility include front desk, guest services and valet. As a member of the Front Office team you will work to successfully execute all Front Office operations, including guest arrival and departure procedures. Strives to continually improve guest satisfaction as well as to maximise the financial performance of the department and hotel.

To be an ambassador of The Relais Cooden Beach in the travel & hospitality industry and local community.

**Main duties & responsibilities**:
Works towards ensuring the attainment of the overall company objectives and operational goals.

Actively strives for guest satisfaction and works towards achieving the desired financial results.

Attends departmental shift briefings and meetings and has a keen understanding of the Front Office goals to produce desired results.

Ensures compliance with all Front Office policies, standards and procedures.

Impeccable knowledge of all rates, room types, hotel product, and major competition.

As a member of Front Office staff is familiar with all room types, selling techniques, hotel facilities, services, key personnel, special activities, functions in the hotel, and ensures proper follow-up on all special guest requests.

Reviews VIP’s and the daily VIP list to ensure that the Hotel Management team meet VIPs on arrival.

Ensures that all ledgers balance daily, floats are checked and bank / card submissions are accurate.

Maintains an efficient administration by preparing and timely submitting regular reports to the Front Office Manager.

Attends regular hotel departmental meetings.

Maintains the highest level of professionalism and integrity at all times, whether in appearance or in dealing with others.

Ensures that all activities within the department are carried out honestly, ethically and within the parameters of the law and local regulations.

Ensures all health, safety, hygiene and other relevant legislative obligations are fulfilled to ensure the safety and healthiness of the hotel, guests and colleagues.

Actively drives Corporate Social Responsibility and environmental initiatives within the hotel and local community, to project a positive image of the hotel and the company.

**Guest Services**:
As required attends guest and trade related events; hosting clients, media and key stakeholders.

Communicates guest issues that arise to the Front Office Manager; in their absence reports to the Manager on Duty.

To fulfil the duties and responsibilities of Lifestyle Host as scheduled.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their stay or visit.

**Job Type**: Zero hours contract

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Bexhill, TN39 4TT: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)
- Night shift (required)

Work Location: In person