Senior Service

3 weeks ago

St Helens, United Kingdom Velatia Careers Full time

**About Us**

We encourage the development of the electrical sector towards the challenges of future energy needs. In cooperation with the world’s leading local, regional, and global companies in the electrical sector, we are committed to providing personal safety, network reliability, energy efficiency, and sustainability by designing and manufacturing solutions to digitise the electrical grid.

Our highly qualified and focused team of innovation-motivated professionals have developed our products and solutions for over a century-long consolidated history by establishing close relationships with our customers to achieve mutual long-term benefits.

**Job Brief/ Job Overview
- Service Engineer**

As a Service Engineer at Ormazabal UK, your primary role will be to ensure the safe execution of all service-related projects. Typically, your tasks will include servicing, upgrades, and life extension of switchgear and ancillary equipment.

Service Engineer responsibilities can vary in nature, and services will be delivered to various customer sites across the UK, overseas, offshore, and marine-based.

As this is a customer facing role, you will be the face and visible representative of Ormazabal UK. It is expected that you therefore maintain a professional manner and demonstrate a genuine commitment to the continuous improvement of the standards of customer care while representing Ormazabal UK to customers in the UK and overseas.

**Job specification
- Senior Service Engineer**

We are proactively recruiting for this role.

**Key Responsibilities**:

- Lead installation and commissioning activities within assigned projects
- Dealing with enquiries from existing customers, concerning technical support, advice, and future service offerings
- Undertaking pre-mobilisation duties e.g., project specific risk assessments, method statements etc.
- Participating in, and promoting, a proactive approach to Health and Safety at Ormazabal UK customer premises
- Safely performing all necessary service-related tasks at Ormazabal UK and customer sites e.g., switchgear service and maintenance, switchgear upgrades and life extension projects, protection relay testing and upgrades, switchgear breakdown investigation and repairs etc.
- Undertaking safety, competence and task related training as identified by the company
- Ensuring all reports and expenses are submitted in a timely manner

**Please note**:
All necessary training and equipment will be provided

During transitional periods between site work, or high production demand you will be seconded to production at our company site in **St. Helens**.

As a company we strive for personal and professional development, all the necessary training and equipment will be provided, and the role is not stagnant. We want you to grow with us, providing the opportunity for internal progression and development opportunities.

**Requirements**:

- Must be comfortable working away from home Monday-Friday
- Must be comfortable with potential offshore work
- Good verbal and written communication skills
- Ability to work effectively on your own or as part of a team
- Proactive and ability to make decisions quickly
- Results-orientated
- Ability to meet deadlines and work well under pressure
- IT skills including familiarity with Microsoft suite programs
- Must hold a valid UK Driving License

Desirable:

- Background in electrical switchgear
- Electrical testing experience
- Experience with mechanical installation
- Strong understanding of current and future customer needs
- Familiar with producing Technical Reports
- Experience in the fundamentals of electrical switchgear, its operation, maintenance, and fault finding
- Experience of offshore/marine working

**Education/Qualifications**
- Relevant electrical qualification e.g., level 3 qualified in a relevant field
- BTec or City and Guilds electrical qualification or recognised apprenticeship/training body
- NVQ Level 3 or equivalent

**Working hours**:

- Monday-Thursday: 8am-5pm
- Friday: 8am-1pm (Early finish Friday)
- Flexible

**Job Type**:

- Full-time

**Benefits**:

- Free on-site parking
- Bonus scheme
- On-site incentives
- Overtime
- Early finishes on Fridays
- 24 days holiday plus 8 standard UK bank holidays

**Benefits**:

- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Inclusion, equity, and non-discrimination are fundamental pillars of our culture. Our selection processes are conducted following transparency criteria, regardless of gender, racial origin, religion, political ideology, sexual orientation, gender identity, age, or disability. We embrace and acknowledge the uniqueness of each of our future collaborators and value diversity in all its expressions._

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