Specialist Account Administrator

3 weeks ago

Cheadle, United Kingdom Together Full time

Company Description
**12 Month Fixed Term Contract**

**_ Salary: £22,000 plus performance bonus and benefits_**

**We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Based** **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

**Job Description**:
Provide comprehensive customer service for all external and internal customers. Deliver an excellent administrative facility to external and internal customers, focusing on complex tasks and ad-hoc requests, and to promote a customer focused environment.

**Key responsibilities**:

- Present a professional image of the company to deliver positive customer experience throughout the customer journey.
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes.
- To accurately and promptly complete all relevant administration tasks and ensure they are completed within SLA and understand all appropriate lines of escalation
- Maintain the correct level of accuracy by adhering to the company standards
- Identify and accurately record any complaints received from customers to achieve first time resolution.
- Identify and accurately log any GDPR data rights received from customers within the regulatory timescale.
- Responsible for identifying and reporting any incidents or breaches of operational processes and policies.
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Liaise with third parties to obtain information that supports customers’ requests.
- Raise awareness to management of any issues that arise in relation to procedures.
- Build and maintain strong internal relationships with other team members
- To adhere to all Company Health & Safety policies, guidelines and legislation

**Essential Skills**:

- Ability to work to tight deadlines
- Attention to detail with a methodical approach
- Strong communication, literacy skills and relationship building
- Ability to multi-task and take a pro-active approach
- Ability to plan and priorities workloads daily
- Flexibility to adapt & react to changing circumstances in a positive manor
- Identifies and understands customer's needs and customer satisfaction

Additional Information
**Benefits working at Together**
- 26 days holiday (increasing with service), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

**Ambition is in our nature and we’ve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more**:
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

**_ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._

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