Leasehold Officer

**25 hours per week**

**Hybrid Working Available**

An exciting opportunity has arisen to join our Housing Services and Strategy team.

We are looking for a Leaseholder Officer to join our Homeownership team who are responsible for Leasehold Services; land disputes; property acquisitions and the Right to Buy scheme.

You will be responsible for providing an effective and efficient service to our leaseholders. This is a proactive role, and you will need to be highly organised and able to deal with competing priorities. You will also need excellent communication skills.

**Key responsibilities include**:

- Offering advice and support to customers, assisting them to access all leasehold services and to ensure lease conditions are enforced.
- Calculating, collating and despatching service charge invoices and supporting detail on an annual basis or at other times when required. Managing any service charge arrears.
- Providing advice and information to leaseholders about major works consultation, billing and collection.
- Ensuring that formal leasehold consultation process (Section 20) is followed in accordance with the Landlord and Tenant Act and all internal colleagues are aware of the requirements of the Section 20 process.
- Working with external property management agencies to resolve queries.
- Provide excellent customer service.
- Work collaboratively with other teams and co-ordinate responses to leasehold queries.
- Take a creative approach to relationship-building and problem solving.
- Work under pressure and handle competing priorities to meet deadlines and commitments.
- Communicate effectively with customers, internal colleagues and other stakeholders.
- Assess, update, record and report information accurately and concisely.

**What you need to know**:
There will be a test before the interview.

The role is 25 hours per week.

**Please quote reference no: H123**

**Closing date: Wednesday 5th April at 5.00pm**

**Expected interview date**:Week commencing 17th April

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £12.82-£13.52 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Nottingham

Application deadline: 05/04/2023
Reference ID: H123

Flextime