Customer Service Advisor

4 weeks ago


Hereford, United Kingdom allpay Full time

**About The Role**
We have a fantastic opportunity for a Customer Service Advisor to join our Client Support Team. The role is based in our Hereford Head Office
Most importantly, you will join a friendly, professional, and dedicated team, who pride themselves on delivering the highest standards of customer service.
We asked the Client Services Team to tell us what they like most about their job and working at allpay.
This is what they said:

- I do feel that there is a feeling of camaraderie within the team, we do pull together in difficult situations, and everyone will drop what they are doing to help you.
- Work life balance is great at allpay.
- Lovely people, great team spirit.
- Fantastic restaurant, good food.
- The charity involvement that allpay support is excellent.
- Get to learn new things every day.
- No two days are the same. You never know what query maybe waiting to be solved and the satisfaction you get when their query is resolved, and by the end of the call you’ve made them smile or even have a laugh.
- Working in Customer Service team is like a family.
- Working within a great friendly team.
- Helping clients and customers taking payments/queries gives me good job satisfaction.
- Within the team we have nights out and social gatherings.
- Within the team we have a diverse age range, this does not stop us or hold us back.

As Customer Service Advisor, some of your key duties will include:
Handling enquiries and providing information and advice on allpay’s products and services.
Taking responsibility for resolving queries or ensuring a clear escalation procedure where enquiries cannot be resolved within the department or in an agreed timescale.
Handling payments via the telephone from customers as required, in a polite and efficient manner.
Developing, maintaining, and operating record keeping systems (both manual and computer based) to ensure that the team provide efficient services for clients and their customers.
Carrying out any administrative duties required to efficiently perform the role.

**About You**
You’ll demonstrate to us that you have:

- Proven record of delivering first-class customer service.
- An excellent telephone manner with good communication skills both verbal and written.
- Excellent attention to detail and the ability to maintain accurate records.
- Ability to deal with confidential information and to handle sensitive matters.
- A flexible and adaptable approach to changing working environment, as well as positive attitude and an ability to work well with others.
- General education to GCSE standard or equivalent.

**About Us**
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities.

**Job Type**: Permanent

**Salary**: £19,729.13-£23,000.00 per year



  • Hereford, United Kingdom allpay Full time

    **About The Role**: We have a fantastic opportunity for Customer Service Advisors to join our Client Support Team. The role is based in our Hereford Head Office. Due to growth within the team, we now have multiple opportunities to join as a Customer Service Advisor. - Most importantly, you will join a friendly, professional, and dedicated team, who pride...


  • Hereford, United Kingdom allpay Full time

    **About The Role**: We have a fantastic opportunity for Customer Service Advisor to join our Client Support Team. The role is based in our Hereford Head Office. Most importantly, you will join a friendly, professional, and dedicated team, who pride themselves on delivering the highest standards of customer service. We asked the Client Services Team to tell...


  • Hereford, United Kingdom allpay Full time

    **About The Role** We have a fantastic opportunity for a Customer Service Advisor to join our Client Support Team. The role is based in our Hereford Head Office Most importantly, you will join a friendly, professional, and dedicated team, who pride themselves on delivering the highest standards of customer service. We asked the Client Services Team to tell...

  • Customer Service Advisor

    58 minutes ago


    Hereford, United Kingdom Transport for Wales Full time

    We are actively recruiting for our talent pool for our Hereford, Abergavenny & Cwmbran Station. If you are already in the talent pool for this location, your position will not be impacted.  Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be...


  • Hereford, United Kingdom Cathay Group Full time

    Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor / Warehouse Administrator based at our site in Hereford. The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for customers,...

  • Service Advisor

    7 days ago


    Hereford, Herefordshire, United Kingdom Perfect Placement Full time €26,000

    Up to £26,000 starting basic salary with a £6,000 annual bonus potential. 8:00am-6:00pm Mon to Fri with 1 in 2 Sat 8:30am-12:30pm. No prior experience required. Service Advisor Up to £26,000 starting basic salary with a £6,000 annual bonus potential. 8:00am-6:00pm Mon to Fri with 1 in 2 Sat 8:30am-12:30pm. No prior experience required. We are...


  • Hereford, United Kingdom allpay Full time

    **About The Role**: allpay Limited are now recruiting for Apprentice Customer Service Advisor to join our Client Services Team. The role is based in our Hereford Head Office. You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service. Reporting to Client Services Support Team...


  • Hereford, United Kingdom Carbon60 Global Full time

    Carbon60 are currently looking for a Customer Operations Advisor to work for a client of ours who are currently based on the Heineken site in Hereford. This Customer Operations Advisor position is on a contract basis with the prospect of going perm after 12 weeks. This position is around 70% Admin work and 30% Stores duties. The stores duties will include...


  • Hereford, United Kingdom Halfords Full time

    Age 22+ £10.20 per hour + performance related bonus - Age 21 £9.60 per hour + performance related bonus - Under 21 £8.20 per hour + performance related bonus This position is based at our Hereford store. Core hours are 16 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless...


  • Hereford, United Kingdom allpay Full time

    **About The Role**: We have a fantastic opportunity for a Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office. You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service. Reporting to Client Services Support Team Leader, in this role,...


  • Hereford and Worcester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Engagement Advisor **Job Type**: Permanent, Full Time (hybrid) **Salary**: £22,000 Location: Bromsgrove (must drive for 2 days in office due to location) Job Description for Customer Engagement Advisor: Are you experienced within customer service? Do you like variation within your position? Are you passionate about...

  • Parts Advisor

    1 month ago


    Hereford, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £26,500 Working Hours - Monday to Friday 8am to 530pm (1 in 3 Saturdays Location - Hereford A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven,...

  • Parts Advisor

    10 hours ago


    Hereford, United Kingdom Perfect Placement Full time

    Parts Advisor Up to £28,300 starting salary plus uncapped overachievement bonus scheme and overtime earned. 42.5 hour week Mon-Fri with scheduled with 1 in 4 Saturdays 8:00am-1:00pm paid as overtime. Rare opportunity to work with a leading premium car brand.                                                                 ...

  • Parts Advisor

    17 hours ago


    Hereford, United Kingdom Perfect Placement Full time

    Parts AdvisorUp to £28,300 starting salary plus uncapped overachievement bonus scheme and overtime earned. 42.5 hour week Mon-Fri with scheduled with 1 in 4 Saturdays 8:00am-1:00pm paid as overtime. Rare opportunity to work with a leading premium car brand.                                                                   ...

  • Parts Advisor

    1 month ago


    Hereford, United Kingdom Michael Jeffery limited ta Ponthir group Full time

    Parts Advisor Car Dealership / Motor Trade Location: Hereford Hours: Monday to Friday, between the hours of 8:00 - 6:00, Saturday mornings on a rota. Salary:£25,450 with OTE 30k depending on experience. We are currently recruiting for a Parts Advisor for our multi-franchise dealership in Hereford. For this customer facing opportunity you must have...

  • Sales Advisor

    20 hours ago


    Hereford, United Kingdom Vertu Motors Full time

    **VERTU VOLKSWAGEN HEREFORD** Here at Vertu Volkswagen Hereford we have an exciting opportunity for a Sales Advisor to join our growing team! Our Sales Advisors are on an industry leading basic salary of £28,000 plus bonus opportunity enabling you to earn well in excess of £30,000 per annum. In this role you will work 40 hours per week on a mutually...

  • Sales Advisor

    7 hours ago


    Hereford, United Kingdom Vertu Motors Full time

    **VERTU VOLKSWAGEN HEREFORD** Here at Vertu Volkswagen Hereford we have an exciting opportunity for a Sales Advisor to join our growing team! Our Sales Advisors are on an industry leading basic salary of £28,000 plus bonus opportunity enabling you to earn well in excess of £30,000 per annum. In this role you will work 40 hours per week on a mutually...

  • Parts Advisor

    10 hours ago


    Hereford, United Kingdom Alecto Recruitment Full time

    PARTS ADVISOR MAIN DEALER £28,000 to £30,000 PER ANNUM PLUS BONUS SHARE HEREFORD AREA Job Title: Parts Advisor Company: Main Dealer in Hereford Hours: 42.5 hours per week (with 1 in 4 Saturday mornings) Salary Range: £28,000 to £30,000 per annum + Bonuses & Overtime About the client: Alecto Recruitment are a reprsenting a Main Dealer...

  • Sales Advisor

    1 month ago


    Hereford, United Kingdom Vertu Motors Full time

    **Vertu Volkswagen Hereford** We are currently looking for a Sales Advisor to come and join our team at Vertu Volkswagen Hereford. We are offering an industry leading basic salary of £28,000 plus an OTE of £34,000 and a fixed 40 hour working week across 5 days! We can be flexible and are open to discussing a range of working patterns that can support...


  • Hereford, United Kingdom Discover Parks Ltd Full time

    Discover Parks is a family-owned group of stunning 5-star Holiday Parks set in beautiful countryside in Herefordshire and the Welsh borders, all with the same goal - to make sure guests have a stay that’s one to remember! **Guest Service and Ownership Advisor** Do you have a passion for customer service? Are you someone that strives for perfection? If...