Library Assistant

2 weeks ago


London, United Kingdom University College London Full time

**Ref Number**

B09-01004

**Professional Expertise**

Libraries, museums, theatres and open science

**Department**

Vice-Provost (Research, Innovation and Global Engagement) (B09)

**Location**

London

**Working Pattern**

Part time

**Salary**

£29,033 - £32,479

**Contract Type**

Permanent

**Working Type**

On site (> 80% of working time)

**Available For Secondment**

No

**Closing Date**

24-Nov-2023

**About us**:
UCL is London’s global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation.

The combined staff in UCL LCCOS totals around 440.

**About the role**:
Duties and responsibilities We are looking for an enthusiastic, flexible and motivated Library Assistant to join our customer services team.

You will have exceptional communication and interpersonal skills and proven experience in the delivery of high-quality services that not only meets but exceeds customer expectations. Our team takes pride in providing the best possible user experience throughout our library and learning spaces. You will assist in maintaining a conductive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT facilities.

You will work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within Library services.

This role includes some manual handling (e.g. lifting books and crates).

This is a part time 0.33 FTE permanent position. working Friday 17:00 - 21:00, Saturday and Sunday 17.00 - 21:00. The post holder will based in Main/Science Library.

**About you**:
The postholder will ideally have experience of working in a busy customer-facing role, with the ability to work accurately, independently, and flexibly. 5 A*-C GCSE’s or equivalent is an essential requirement for this role. Excellent time management skills are also essential along with the desire to deliver a first-class service to the UCL community.

This is an on-campus role. It is not suitable for regular remote working.

Please ensure you let us know how you fulfil the person specification by providing clear examples.

**What we offer**:
**Our commitment to Equality, Diversity and Inclusion**:


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