Asset Compliance Assistant

2 weeks ago

Warrington, United Kingdom Warrington Housing Association Full time

**Job Title**:
Asset Compliance Assistant

**Reporting to**:
Head of Assets

**Directorate**:
Property Services Department

**Location**:
The Gateway, 89 Sankey Street

**Closing date**:10 April

**Interviews**: w/c 15 April

**Purpose of the role**:

- To provide a quality and efficient repairs reporting and administrative control
- To work as part of a small team with a flexible approach. To help maintain a good housing stock and obtain value for money. To ensure that all systems and procedures are followed and that agreed targets are achieved.

**Key accountabilities and job content**:

- Day to Day Repairs:

- To deal with repair requests / enquiries direct from tenants and other colleagues.

Scheduled / Cyclical Works:

- Prepare works orders to successful contractors and notification letter to tenants.
- To receive and respond to work in progress enquiries.
- Distribute tenant satisfaction questionnaires.
- Process and check interim payments and invoices.
- Arrange post inspections for Officers.

Void Repairs:

- Provide notification for forthcoming void properties to Officers.
- Prepare works orders in HomeMaster.
- Coordinate the distribution of orders and keys to contractors.
- Liaise with contractors / housing management / prospective tenants.
- Receive and check corresponding invoices for approval by Officers and Property Services Director.
- Monitoring progress and completion of void repairs.

Service Contracts:

- Undertake the general day-to-day administration and coordinating duties in relation to service contracts.
- Prepare orders for service works.
- Liaise with tenants/contractors/housing management.
- Coordinate access arrangements with the tenants / ILC’s.
- Receive and check corresponding invoices for approval by Officers.
- Coordinating service inspections and reporting requirements / recommendations.
- Liaising with ILC’s on day to day requests / service repairs for the scheme.

General Duties:

- Liaise with the out of hours monitoring group (ORBIS) and update on contact and cover arrangements.
- Monitor out of hours reports and organise subsequent repairs
- Receive and log requests for repairs to the Gateway offices, prepare works orders and communicate with contractors.
- Organise suitable access arrangements with the Gateway tenants for service or repair works.
- To check claims for repairs through insurance’s, set procedures.
- Input and update completed jobs information.
- Process works order by inputting accurate information onto HomeMaster.
- Establish suitable repair appointments with tenants.
- Gain authorisation for orders over specified value for delegated authority.
- Establish if work being carried out needs to be re-charged or processed as an insurance claim.
- Ensure contractors complete works within specified times, checking late jobs and contacting contractors where timescales are exceeding SLA’s.
- Record any incoming complaints / comments / compliments and to notify the appropriate Property Services Officer.

**Qualifications - desirable**
- No formal qualifications identified but must be able to demonstrate a high level of literacy, numeracy and an attention to detail.
- Relevant experience and/or transferrable skill set.

**Knowledge, skills and experience**:

- Excellent skills in written and verbal communication and the ability to communicate and share ideas at all levels.
- Excellent organisational and time management skills.
- Ability to prioritise work effectively and respond to challenges constructively.
- Build professional relationships with colleagues and partner organisations.
- Be creative in supporting continuous improvement within the team.
- Proficient in Microsoft packages.
- Strong ethics, with an ability to manage confidential data.

**Corporate**
- Responsible for the health, safety and welfare of yourself and others at work, embedding a safety-first culture.
- Comply with the General Data Protection Regulations.
- Occasional evening or weekend work
- May be required to undertake any other reasonable duties commensurate with the role.
- Commitment to equality, diversity and inclusion.
- Adhere to safeguarding policies and procedures, reporting any concerns and working with agencies to safeguard vulnerable customers and colleagues.

**Competency Framework**

Team Working - Level 2; Respect - Level 2; Progress - Level 1; Leadership - Level 1; Integrity - Level 2; Customer Service - Level 2

**Job Type**: Fixed term contract
Contract length: 9 months

**Salary**: £23,943.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington, WA1 1SR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 10/04/2024

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